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Every Menu option is greyed out Illustrator 2020

New Here ,
Nov 09, 2019 Nov 09, 2019

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I have a macOS 10.15.1 I switched from a chrome tab back to the illustator tab and then I suddenly couldn't do anything. I couldn't deselect my current selection, I couldn't select something else, I couldn't zoom in or out basically, I couldn't use any commands or do anything. All the options from the toolbar were greyed out, seen below. I temporarily fixed it by closing adobe illustrator using the red x button and saving it but the same bug just kept on happening and I have to restart illustrator every 5 minutes.

Screen Shot 2019-11-10 at 5.54.34 PM.png

 

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correct answers 1 Correct answer

Adobe Employee , Nov 26, 2019 Nov 26, 2019

Hi there,

 

Thanks for reaching out. I hope the issue has been resolved by the steps shared by Monika. In case if you are still facing the issue, you can also try resetting the preferences by following the steps below:

 

  • Close Illustrator.
  • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
  • In the Go To Folder dialog box, type "~/Library". Click Go.
  • Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
  • Under Prefere
...

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Community Expert ,
Nov 10, 2019 Nov 10, 2019

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Chrome interferes with basically anything. Try and shut it down. You might need to restrt Illustrator, but keep Chrome turned off.

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Adobe Employee ,
Nov 26, 2019 Nov 26, 2019

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Hi there,

 

Thanks for reaching out. I hope the issue has been resolved by the steps shared by Monika. In case if you are still facing the issue, you can also try resetting the preferences by following the steps below:

 

  • Close Illustrator.
  • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
  • In the Go To Folder dialog box, type "~/Library". Click Go.
  • Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
  • Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
  • Go back to library->open caches->rename  com.adobe.illustrator to com.adobe.illustrator.old
  • Go back to library->open application support-> open adobe->rename the Illustrator  24 folder to Illustrator  24 folder.old

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Participant ,
Aug 20, 2020 Aug 20, 2020

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I was having this same problem after updating to 24.2.3.  Deleting all of those prefs solved it.  Thanks for the help.

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New Here ,
Apr 14, 2021 Apr 14, 2021

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I had the exact same issue but I was using Opera, not Chrome. I couldn't save anything. Deleted the prefs and force quit illustrator. Glad it seems to be working again but I lost all my work.

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Community Beginner ,
Oct 31, 2022 Oct 31, 2022

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Can we please agree that Adobe bugs are not solved by blaming web browsers??? Can we also agree that users should not have to destroy their own work by force quitting or deleting all of their preferences on a regular basis? Wasn't the entire point of forcing people to adopt creative cloud to supply more stable and less bug ridden software?

I am experiencing this same issue where every menu item is greyed out, I can't select or unselect anything, and my keyboard inputs are useless. But I can still manually scroll with the scrollbar and switch tabs to other Illustrator files, and can click on layers despite not being able to do anything with those layers (meaning the entire application is not frozen).

Adobe, which enjoys an absolute excess of profits while maintaining a monopoly on the creative industry, needs to do better at fixing bugs.

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