Copy link to clipboard
Copied
Hi, I was working something for school and for some reason, the illustrator file opens up as a PDF, and when I try to open a page, it just shows a message that there is a dict issue and will not open the file. IS there any way to recover the file at this point? I have left the link below if anyone can help me
https://drive.google.com/file/d/1bWYJDcv4vh06X3pDubAxnBXNqkKeHkQL/view?usp=sharing
Copy link to clipboard
Copied
Hello @Ayisha5F84,
I'm sorry to hear about your experience. I have shared the file with the product team for further investigation and will update this thread as I have more info.
Please don't hesitate to contact us if you have any further questions or require assistance. We'd be happy to help.
Anubhav
Copy link to clipboard
Copied
Hi @Anubhav M
I was wondering if you could help me in recovering my file, since the same "expecting a dict object" comment is showing up when I try to open the file. This is an important file for school, so I appreciate any help in recovering the file if you can, thanks!
https://drive.google.com/file/d/1bWYJDcv4vh06X3pDubAxnBXNqkKeHkQL/view?usp=sharing
Copy link to clipboard
Copied
Hi @Ayisha5F84,
Thank you for providing the file. I attempted to open it on my end, but unfortunately, no artwork was visible. I have escalated this to our product team for further investigation to explore any recovery options. While I cannot guarantee that the file can be fully restored, please be assured that we will make our best effort to assist.
I will keep you updated as soon as I have more information.
Abhishek
Find more inspiration, events, and resources on the new Adobe Community
Explore Now