Export a file as PNG without background

[drivenmediaco]

I'm trying to export a .ai file I am working with as a PNG, but everytime I do this, it shows transparent background to the left and bottom of the image. I cannot figure out the settings to remove this extra space so that just the image I'm trying to export shows.

[Bill Silbert]

In the Export dialog window (accessed through File>Export As...) make sure that "Use Artboards" is unchecked. Otherwise the area of the artboard outside of your image will be included in the exported png.

[drivenmediaco]

I appreciate the quick reply but that has not been checked!

[Monika Gause]

Well then perhaps it needs to be checked.

How is the artboard set up in your file?