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export for screen preset format setting lost/ reset after restarting Illustrator

Explorer ,
Jan 05, 2023 Jan 05, 2023

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I am wondering about something that changed since the last update of illustrator

on the window “export for screen” Windows There is a format section where you can input different sizes to export your  artboards to.

but since the last update it seems to reset itself every time I open and close illustrator on my computer.  so I always come back to the “x1”  preset

it is very annoying because I'm used to render many different formats at the same time with very specific sizes and I tend to forget that I have to input them every time I fire up my computer

Eg :
1 at 300 PPI
1 at x2
Etc

is there a way to fix this please

I work on local files not in the Adobe cloud

Thx 

www.instagram.com/mugen_labz/
TOPICS
Feature request , Import and export

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Community Expert ,
Jan 06, 2023 Jan 06, 2023

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I just tried it and my input was preserved.

I don't know what would happen if I also reboot the system.

 

You could try if it helps when you reset the preferences. As this erases your settings, try and rename the preferences folder. That can be undone. https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Explorer ,
Jan 10, 2023 Jan 10, 2023

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I tried your solution but it doesn't work
I successfully removed all the parameters of AI,

Running a fresh new copy of Illustrator

I create something, >  export for screens >  300 PPI > Export

if I close just the document it will keep my selection in the export for screen UI

but if I close illustrator completely,  it will reset the settings to the basic X1 export setting


I never had this problem before,  only appeared since the last version.
all my files are clean and there are no other older settings that may conflict

Any tips on solving this?

Thanks

www.instagram.com/mugen_labz/

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Adobe Employee ,
Jan 13, 2023 Jan 13, 2023

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Hi @Max Mugen,

 

We are sorry for the inconvenience. This seems like an expected behavior & known limitation.
@Monika Gause, can you please confirm? As far as I know, export for screen loses settings on closing Illustrator.

Would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44213187-fix-ex...) and adding your comment there?

 

Thanks,

Anshul Saini

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Explorer ,
Jan 13, 2023 Jan 13, 2023

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Hello Anshul_Saini
Thank you for your response. 

""This seems like an expected behavior & known limitation. As far as I know, export for screen loses settings on closing Illustrator."" 

Oh really? 
Well, this is the first time for me and never had this issue before. Export for screen has always kept my preferences, regardless of closing the program or shutting down the computer. It would even pass on after updates. on rare occasions, after a crash, for example, it would be necessary to set the input again. 
To give a time reference, I'm using extensively AI for 10+ years. Weird 🙂

UserVoice sent 

Thanks 

 
www.instagram.com/mugen_labz/

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