Exported files “unable to be found or deleted”

[Ivana24247104ndbd]

Hello,

Currently working in illustrator, and trying to export a design I've been working on as a JPEG or PNG. 

It seems to export fine in the program, but when I go to open it in documents, it says the explorted file was "renamed or deleted." 

I have done this in the past with this particular file without issue. I didn't start having this issue until I updated to the latest version of AI. 

I'm very lost and have no idea how to resolve the issue. Please let me know! Thanks.

[Ivana24247104ndbd]

Additional info: working from windows 11 PC

[Monika Gause]

Is there an update available for Windows 11?

Does Illustrator have full disk access and is allowed to write in that folder?

Does it work when you export to a different location?

[Ivana24247104ndbd · Accepted solution]

Hello,

It turned out to be a very simple fix! I had my primary document saved to the cloud, which I why I wasn't able to import it to my library. Re-saving the document back to my PC's storage solved the issue immediately. (:

Hadn't worked with the library before so it threw me off.

Thanks for your help!