Exported files “unable to be found or deleted”

Community Beginner ,
Apr 29, 2022 Apr 29, 2022

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Hello,

Currently working in illustrator, and trying to export a design I've been working on as a JPEG or PNG. 

It seems to export fine in the program, but when I go to open it in documents, it says the explorted file was "renamed or deleted." 

 

I have done this in the past with this particular file without issue. I didn't start having this issue until I updated to the latest version of AI. 

I'm very lost and have no idea how to resolve the issue. Please let me know! Thanks.

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Import and export

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correct answers 1 Correct answer

Community Beginner , May 02, 2022 May 02, 2022
Hello, It turned out to be a very simple fix! I had my primary document saved to the cloud, which I why I wasn't able to import it to my library. Re-saving the document back to my PC's storage solved the issue immediately. (: Hadn't worked with the library before so it threw me off. Thanks for your help!

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Community Beginner ,
Apr 29, 2022 Apr 29, 2022

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Additional info: working from windows 11 PC

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Adobe Community Professional ,
Apr 30, 2022 Apr 30, 2022

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Is there an update available for Windows 11?

Does Illustrator have full disk access and is allowed to write in that folder?

Does it work when you export to a different location?

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Community Beginner ,
May 02, 2022 May 02, 2022

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Hello,

 

It turned out to be a very simple fix! I had my primary document saved to the cloud, which I why I wasn't able to import it to my library. Re-saving the document back to my PC's storage solved the issue immediately. (:

 

Hadn't worked with the library before so it threw me off.

 

Thanks for your help!

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