Exporting design with transparent areas to PNG creates black box

[GreenieGraphx]

Whenever I try to export a black design with transparent areas to PNG, the produced PNG is solid black. This doesn't happen with PDF or SVG, just PNG... help, please!

[Ton Frederiks]

Works fine for me.

What Illustrator version? Do you use export for screens? What are your png settings?

Did you restart your machine, reset preferences?

[Monika Gause]

Which application do you use to view the PNG?

[GreenieGraphx]

Photoshop, Preview (Mac), Photos, Word... programs that open other PNG files just fine.

[Bobby Henderson]

Does the artwork have any clipping masks or possibly any other live effects added to it? If I have to export graphical elements from Illustrator in PNG format I'll usually use the File>Export>Export As command. Choose the PNG format, uncheck the "Use Arboards" option, choose the desired resolution and choose "transparent" for the background.