Exporting files.

New Here ,
Aug 09, 2022 Aug 09, 2022

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I have exported some files that I have created in Illustrator as both PNGs and JPEGS, however, when I try to open the file I get an error box saying that Windows can't find the file. This has happened to files I've just exported and those I exported a few weeks ago. I managed to export files before and never had this issue.

Any help would be great.

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Import and export

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correct answers 1 Correct answer

New Here , Aug 10, 2022 Aug 10, 2022
Thanks, I actually managed to sort it. Somehow my photo app had unstalled so I just needed to reinstall it.

Louisa Hall

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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Where are you exporting to? Local HD, server?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Aug 10, 2022 Aug 10, 2022

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Thanks, I actually managed to sort it. Somehow my photo app had unstalled so I just needed to reinstall it.

Louisa Hall

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Adobe Employee ,
Aug 10, 2022 Aug 10, 2022

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Hello @Hallaboutstamping,

 

Sorry to hear about this experience. Would you mind sharing a few details so we can investigate this further:

  • Where are you exporting the images? If it's an external drive/network drive/cloud-synced folder, I would request you try saving directly to a location on the internal hard drive like the desktop and check if it helps.

 

  • What program are you using to open the exported JPEG/PNG file?

 

  • What is the exact version of the OS and Illustrator installed on your computer?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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