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Fail to launch illustrator 23

New Here ,
Apr 21, 2023 Apr 21, 2023

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Hello - this pops up when I try to launch Illustrator and I cannot seem to find a fix. Would someone be able to help me?

 

Thanks!

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Adobe
Community Expert ,
Apr 21, 2023 Apr 21, 2023

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This is version 2023 ?

Can you please tell us your system specifications?

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Mentor ,
Apr 21, 2023 Apr 21, 2023

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Did you try any of the recommendations on the pop-up?

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Adobe Employee ,
Apr 21, 2023 Apr 21, 2023

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Hello @Lili26295730c9xc,

 

We understand that encountering technical issues can be frustrating. Would you mind trying to use the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove Illustrator and then reinstall using the Creative Cloud Desktop application to check if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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