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This is version 2023 ?
Can you please tell us your system specifications?
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Did you try any of the recommendations on the pop-up?
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Hello @Lili26295730c9xc,
We understand that encountering technical issues can be frustrating. Would you mind trying to use the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove Illustrator and then reinstall using the Creative Cloud Desktop application to check if it helps?
Looking forward to hearing from you.
Thanks,
Anubhav