File converting to outlines upon download

Community Beginner ,
Sep 02, 2022 Sep 02, 2022

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So the strangest thing is happening and I can't figure out how.  I'm downloading an image from Adobe Stock.  So the first snap shot is from the Adobe site.  You can see the letters are solid black.  When I downloaded the first time they came into my illustrator correctly.  But when I went to download the same file again they appeared to come in just as outlines.  I've tried several times to convert them back to solid to no avail.  

 

#1 Could someone let me know how this happened.

#2 What can I do to revert to the original file?

 

Thanks!

Screen Shot 2022-09-02 at 2.19.57 PM.pngScreen Shot 2022-09-02 at 2.19.27 PM.png

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How to , Import and export

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Community Expert ,
Sep 02, 2022 Sep 02, 2022

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Does changing the Preview help? CMD or Ctrl Y?

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Community Beginner ,
Sep 02, 2022 Sep 02, 2022

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nope, just tried...

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Community Expert ,
Sep 02, 2022 Sep 02, 2022

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Can you select a letter and copy it to a new file? If possible share it?

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