file danneggiato

New Here ,
May 02, 2022 May 02, 2022

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Buongiorno,

da qualche settimana non riesco ad aprire la maggior parte dei file di illustrotor o Pdf tramite GOOGLE DRIVE DESKTOP, ogni volta che li apro mi compare la finestra "il file è troppo danneggiato per essere aperto".

Sapreste dirmi come risolvere questo problema?

grazie

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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Can you first copy the files from Google Drive to your desktop and try to open them?

I would recommend to save your files first to your desktop or other local folder and when finished and closed  copy them to Google Drive.

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Adobe Employee ,
May 02, 2022 May 02, 2022

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Hello @Cristina5C0D,

 

Sorry to hear about this experience. Working on files that are stored on a network drive/cloud service directly is not recommended and may cause problems.

 

Can you try saving the file from Google Drive to your desktop and check if it works as suggested by Ton.

 

If you're still facing issues, would it be possible for you to share the file in which you are facing this problem?
To send a DM, click on my profile picture and then click on the "Send a Message" button to send the DM.

 

Looking forward to your response.

 

Thanks,

Anubhav 

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New Here ,
May 09, 2022 May 09, 2022

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grazie per la risposta,
purtroppo con alcuni file, anche scaricandoli da google dirve mi da' lo
stesso errore.

Ciao

Cristina
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Adobe Employee ,
May 09, 2022 May 09, 2022

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Thank you for your response. These files may be corrupted and thus cannot be opened. Kindly share the files here or via DM so that we can look at them.

 

Although we cannot fully guarantee that we can recover the file, we will try our best to do so.

 

Regards!

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