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file new freezes

Explorer ,
Nov 29, 2023 Nov 29, 2023

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on my dell laptop occasionaly when i choose file new illustrator freezes, it opens the new file but i unable to x out and close the document selection.. is there a fix for this besides alt control delete and using task manager to end illustrator?

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Bug , Performance

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Adobe
Community Expert ,
Nov 30, 2023 Nov 30, 2023

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Do you reboot the system regularly?

Does that happen when there are already a couple of files open?

Which system and version is it?

Please tell us about the hardware.

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