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File Not Found Error - Missing files

Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Yesterday and today I was saving files for production and after about an hour the files and their folder completely dissapear! I didn't delete them. When I try to Open Recent Files I get the error message File Does Not Exit. The file I saved last is still open on my screen but doesnt exist as a saved file anymore, along with all the other files before it. If I recreate the missing folder, it knows to save it there, but if I don't it defaults to my documents folder. Is there a way to fix this?! Haaalp!

Yes, I recently updated Illustrator and aquired the Pantone Connect Plugin. Is there a bug? Is there a fix?!

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Bug , Third party plugins

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correct answers 2 Correct answers

Community Expert , Jan 11, 2023 Jan 11, 2023

Saving to a server is risky in Illustrator. It might work for some people, but not for others.

Also check if file names contain special characters (this includes folder names)

And also in the Illustrator preferences you might want to turn off "Save in background"

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Community Beginner , Jan 19, 2023 Jan 19, 2023

I discontinued using "." in my file that I saved on our server. I also performed (3) Adobe Illustrator Updates (Bug Fixes). The problem appears to be reseolved.

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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Where were you saving them local drive, network, cloud? Do you have more than one account for the cloud? Did you check your trash there are key commands on both OS which put into trash, happened to me last week, and I have been doing this for a long time.

 

File >> save as and save the file on your screen and turn off pdf compatible, to your local hard drive for the best chance. Once safely saved restart and ensure your Adobe Cloud app is up and running.

 

Please show a relevant screenshot to get the best help, we can see if you have an asterisk after your file name  and more without asking many many questions.

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Thank you for the reply. I was saving the files as PDFs (high quality print) on my company's server.

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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Saving to a server is risky in Illustrator. It might work for some people, but not for others.

Also check if file names contain special characters (this includes folder names)

And also in the Illustrator preferences you might want to turn off "Save in background"

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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I have to save to our server because others need to access the files, but I could save them to the hard drive and move them to the server later. I was also including "." in the file name, which I only recently started doing, but will stop.

If I uncheck "Save in Background" or "export in Background" Can you tell me what this does?

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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A point in the filename is certainly not a good idea.

"Save in background" allows you to continue working while Illustrator saves the file. But when the alternative is that your file might get lost, then perhaps it's worthwhile waiting.

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Community Beginner ,
Jan 19, 2023 Jan 19, 2023

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I discontinued using "." in my file that I saved on our server. I also performed (3) Adobe Illustrator Updates (Bug Fixes). The problem appears to be reseolved.

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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Hello @valerie27145750symw,

 

Glad to hear that you were able to resolve the problem, and thanks for sharing the solution here. While you can use Illustrator files from networks and removable media, you can compromise the performance and reliability of the application. This is why we recommend working on files from a local drive, as suggested by Monika. You may learn more about this here: (https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html).

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

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