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Font not showing up

Explorer ,
May 17, 2018 May 17, 2018

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I've been trying to install

"NeusHassGrotesk" fonts on a windows 10 machine.

i have successfully installed both regular and italic versions of this file. both are listed in the fonts folder, and both appear under office applications.

but the bold version of this font, which appears to install successfully, isn't listed under fonts, and doesn't appear under the office applications.

Any suggestions, both machine are running windows 10 pro, and both have the same issue.

i have tired removing and re-installing, and it appears that only 2 out of 3 fonts ( reg, bould and italic) will display on the system, but never the 3

Any help appreciated.

thanks

D

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Adobe
Community Expert ,
May 17, 2018 May 17, 2018

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Where did you get that font from? Did you license it from a distributor of quality fonts or downloaded it from some internet source? Since the name looks so weird, probably the latter. The font's name is "Neue Haas Grotesk". If it's named differently then maybe it's fraud.

Fraud fonts are not only a licensing problem, but also one of quality. Illustrator will only accept quality fonts.

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Explorer ,
May 17, 2018 May 17, 2018

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hi

yes, there were free from a fonts website.

will the user have to purchases this font so?

thanks

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Community Expert ,
May 17, 2018 May 17, 2018

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Most certainly you will have to purchase it. I don't think it's available for free.

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Explorer ,
May 17, 2018 May 17, 2018

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thanks for your reply. can you recomend a site for purchasing official fonts?

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Community Expert ,
May 17, 2018 May 17, 2018

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You will need to buy it at a place that offers it. So you might want to just enter the correct name in your favourite search engine and see what comes up.

Myfonts.com sells fonts legally for instance, but there are others.

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New Here ,
Sep 22, 2023 Sep 22, 2023

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Hi i am having similar problems with a 'Neue Hass Grotesque Display' (the acc NHG) not installing some of the light, italic and super bold weights. when i open the opentype folder it says theyre already installed but i only have 4 weights on PS (there are like 27 in the zip).

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Community Expert ,
Sep 23, 2023 Sep 23, 2023

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So you do not have an issue with Illustrator, but Photoshop? Please ask in the Photoshop forum. https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop?page=1&sort=latest_replies&lang... 

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