Fonts are missing in folder when package is created from AI CC

[irenaf7521482]

Hi!

One of our users has problem when creating package from Adobe Illustrator CC - Fonts folder is empty although everything else is successfully exported. This user has new computer and issue is present from beginning. There isn't any error shown, only fonts are not saved. Does somebody have any idea what can we try to resolve this issue?

[Doug A Roberts]

Is it an Adobe font (formerly Typekit)? Does the font have appropriate permissions?

[savagequest]

Not for me, it's a system font this time and one I've never had an issue with till now. 

[Monika Gause]

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@savagequest  schrieb:

Not for me, it's a system font this time and one I've never had an issue with till now. 

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Which system is it and which font?

[savagequest]

MAC OS  Ventura 13.5.2.  Font is: Myriad Pro suite

[Monika Gause]

The system font is Myriad

Myriad Pro is the Adobe Font.

So you have used the Adobe font in your file, which is Cloud licensed and therefore not packaged.

[Monika Gause]

Are the fonts licensed through Adobe Fonts?

[irenaf7521482]

Those are the fonts used in this specific example:

Charcuterie Cursive (OTF)

Gotham Condensed Bold (TrueType)

Gotham Bold (TrueType)

It worked with same fonts on old computer, but not anymore on new one. Fonts are locally installed on computer and not in Adobe Fonts. Where can I check font permissions?

[Srishti Bali]

Hi Irena,

Could you please confirm from where did you get these fonts? If you have install files could you try to uninstall and reinstall them and check if that works?

Regards,

Srishti

[markrm]

I have the same issue. we are using FontExplorerX. The fonts are collected but they are hidden within the folder

[Jeffosaure]

The package functionnality in Illustrator 2023/2022/2021 does not copy the fonts to the package folder. The report doesn't display any error.
The same job was packaged on Mac and worked fine.

The same Fonts in Indesign was packaged on PC and worked fine too...

We use Monotype Font application or web app or Universal Type Server
We have permissions for All fonts

I have already cleared my settings or preferences

When we install Fonts on PC System w don't have the same issue

But we can't do that cause we work with approximatly 3500 differents fonts by week and the system doesn't accept to have to many fonts installed

We have to use a Fonts Manager

Any solutions ?

[savagequest]

I just had the same issue, this has always worked for me until today. Not sure why, the font files are on my machine and there are zero errors (missing fonts) when opening the file.  

[Jeffosaure]

I have the same issue on Illustrator 2023 on PC

I use Montotype (font server) app with my account and I have all the persmissions to use all of thoses fonts
But when I package my files they are no font in my fonts folder or sometimes juste one or two

The same Illustrator file open on Mac works
The package fonts are OK and all the fonts are packaged

[Anubhav M]

Hello @savagequest,

Sorry to hear about this experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator, whether the font used is from Creative Cloud or a third-party, a sample file (https://adobe.ly/3s00iOz), and details about your exact workflow, so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[ramon225573350yyi]

I am currently experiencing the same issue im using Dupencil VF, i got it from adobe fonts and when I package my file on illustrator for printing at my university. illustrator was saying missing fonts even tho I have it installed on my creative cloud.

how to solve this issue

[Monika Gause]

Adobe Fonts do not get packaged.

I don't think I understood what is happening to you. The font is not correctly synchronized when you open the packaged file on a different computer?

[ramon225573350yyi]

When i opened my packaged file on my school mac in order to use their printer my file would say missing font link and when i check the folder that should have my fonts its not there.

Oh I see i thought it would because all the fonts i used were all from adobe and when I packaged them from my previous illustrator or indesign projects and open them from a different they would have all of my fonts and i didnt to redownload the fonts on different computers to use them. Isnt that what packaging a file is used for?

[Anubhav M]

Hello @ramon225573350yyi,

Thanks for confirming the details. You can learn more about packaging your Illustrator files with fonts and linked images for easy sharing here: (https://adobe.ly/3zq4XNw).

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Thanks,
Anubhav

[Monika Gause]

Cloud Fonts will not be packaged. There should be a popup when you open the file and then you can just click on them to synchronize them.