Free Trial - limited access to all options?

[Cate Regan]

I've had a PS/LR subscription since it first became available. I'm having quite a bit of difficulty in using the free trial of Illustrator. A lot of the areas are grayed out. Do I have to wait until I start the actual month before I have access to everything? I've spent three days trying to figure out one operation with limited success. It's the 3D inflate which I think I've figured out but all of the areas under lighting are grayed out and I can't move the lighting to the center of the object I've successfully inflated...finally!

[Monika Gause]

Can you please show a screenshot with your selected object and the panel?

[Anubhav Majumder]

Hello @Cate Regan,

Sorry to hear about this experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator and a screen recording of the problem describing your workflow (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), as suggested by Monika, so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav