Free trial

[Chaerin31215202zgtg]

Hello! I have never posted here before but I do have a concern,

My free trial finished on the 19th of July and I cancelled it on the same day, however I got an email saying they failed to get a payment from. I was wondering why they were requesting payment even though I already cancelled? 

[Monika Gause · Accepted solution]

Please contact Customer Care about payments: https://helpx.adobe.com/contact.html

They are the only ones who can access accounts.