Freeze when I scroll on GPU mode

[Gina R5E28]

When I scroll while having Illustrator set to GPU mode, my program freezes for a few seconds, and I can hear my computer's fans spin up faster. The program works fine when I switch to CPU with Ctrl + E. This is on every project.

My PC:

NVIDIA GeForce RTX 3070 Ti

Intel i5 13600K

32GB DDR5 Ram

Z790 UD AC Motherboard

[Bobby Henderson]

Is the driver for your computer's graphics board up to date? The latest NVidia Studio Driver (572.83) was released on March 18.

[Anubhav M]

Hello @Gina R5E28,

I hope the suggestions Bobby shared helped resolve the problem. If not, try performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4jdWUEK) and share your observations.

Looking forward to hearing form you.
Anubhav