freezing and crushing when opening the app

New Here ,
Jan 02, 2022 Jan 02, 2022

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recently, every time i open Illustrator or all adobe progrems it freezes when i create or open files and i tried to update and uninstall all adobe programs and still does nor work also i tried to upgrade the GPU drivers.

my computer specs:

CPU: Ryzen 5 3600 

GPU: GTX 1650 super

RAM: 16 gb

 

i hope you help me guys 

Mohamed

Thanks!

 

 

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Adobe Community Professional ,
Jan 03, 2022 Jan 03, 2022

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Have you had a look at this and gone through all options..?

https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html 

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Community Beginner ,
Jan 06, 2022 Jan 06, 2022

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I'm facing the exactly same issue!!!

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Community Beginner ,
Jan 25, 2022 Jan 25, 2022

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Problem Solved: All my important documents are in E drive. So, I reset my laptop (C drive) and re-installed Windows 10 Pro. Every Adobe apps work well now, it never been this smooth! My illustrator 2022 does not crash after this. I think it crashed because of technician did not help me to change my new SSD in a proper way. So, format PC and re-install Windows 10 is a way to settle the crashing issue.

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