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Generative recolor missing Illustrator 28.0

New Here ,
Oct 13, 2023 Oct 13, 2023

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Hi! I don't have generative recolor in illustrator 28.0. Nor tab in recolor menu nether in "Edit - edit colors"
Here in community I found some cases when mashine restart solve it, but in my case it isn't working unfortunately 😞

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Bug , How-to , Tools

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Adobe
Community Expert ,
Oct 13, 2023 Oct 13, 2023

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Are the other AI features there? Retype? Text to vector?

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New Here ,
Oct 13, 2023 Oct 13, 2023

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No, don't have any AI features

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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You might want to contact https://helpx.adobe.com/contact.html about it.

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Adobe Employee ,
Oct 16, 2023 Oct 16, 2023

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Hi @Daria5ED1,

 

Thanks for reaching out. Generative recolor & other Ai features are only available in countries where Adobe services are available. Countries where Adobe services are not available include Russia, Belarus, and China. In addition, Adobe services and products cannot be used in Cuba, Iran, North Korea, Syria, Crimea, or the so-called Donetsk and Luhansk People’s Republics.

 

I hope this information clarifies the situation.

 

Best,

Anshul Saini

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New Here ,
Nov 16, 2023 Nov 16, 2023

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and what about South Africa? I don't have access to any ai tools either and I'm running the latest Illustrator update on a MacBook Pro M1?

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Community Expert ,
Nov 16, 2023 Nov 16, 2023

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Please contact Customer Care. They will be able to tell you what is or isn't available in your area and how to get it if your computer is causing the problems. https://helpx.adobe.com/contact.html 

This is a public forum with 95% volunteers. We just do not know these things.

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Adobe Employee ,
Dec 27, 2023 Dec 27, 2023

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Hello @Safs93,

 

If you're unable to access AI tools in South Africa, it's possible that your administrator may have disabled these features. These settings can be managed from the backend. I recommend checking with your administrator to verify if AI tools are enabled for your account/ org.

 

If your administrator encounters any difficulties or requires assistance, they can contact our team's account support for further guidance. Details on how to contact support can be found in this help article: Contact Enterprise support for Teams.

 

Feel free to reach out if you have any more questions or if there's anything else I can assist you with!

 

Best,

Anshul Saini

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