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GPU / graphics issues in Illustrator

Community Beginner ,
Nov 18, 2023 Nov 18, 2023

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I have a brand new Mac Studio M2 Max with 32gb. I was advised by both Adobe and Apple that this would be more than enough for even video production but I'm constantly having graphics issues whilst doing the simplest things in Illustrator.

I keep getting random graphics anomalies like the attached. That was in trim view. And I also get flickering in the colors when moving the mouse. This all stops when I turn off GPU.
Everything is up-to-date.

Any ideas? This is currently worse than my 2019 Macbook pro.

System info:

 

Components: dvametadata 0.0.0.0 AdobeSFL 1.1.0.16 1.84727 AdobeXMPScript 79.675d0f7 79.675d0f7 dvasystemcompatibilityreport 0.0.0.0 Torq Native local ICUUnicode 14.0.04ee3a5 ICUConverter 14.0.04ee3a5 AdobeCrashReporter 13.3.0.202308212305_12cd77f boost_system 27.9.0.25 AdobeACE 6.0.1 79.625377 dvanet 0.0.0.0 AdobeSplashKit 1.0 uxtech 28.0.0.88 AITracing 28.0.0.88 dvawhatsnew 0.0.0.0 AdobeOwl 27.9.0.25 dvascripting 0.0.0.0 CloudIndra 28.0.0.88 dvaappsupport 0.0.0.0 AdobeAXE8SharedExpat 6.0.52225 79.002995e AIDE 5.6.53159 79.07ad52d boost_chrono 27.9.0.25 dvametadataUI 0.0.0.0 AdobeARE 4.0.0 79.625377 AdobePDFPort 5.0.0 79.625377 AdobeExtendScript 4.5.6.1 80.1 dvawhatsnewui 0.0.0.0 AIACPL 28.0.0.88 AdobeSangam 5.65.0.29 1.00000 dvastorage 0.0.0.0 ICUInternationalization 14.0.04ee3a5 boost_filesystem 27.9.0.25 dvaworkspace 0.0.0.0 AdobeSVGExport 22.0.0. Alcid 1.0 ae_dvascriptui 0.0.0.0 ExperimentationSDK 28.0.0.88 AdobeBIB 4.0.0 79.625377 AdobeXMPFiles 79.675d0f7 79.675d0f7 AdobeLinguistic 14.5.0.e711626 filterport 28.0.0.88 PlugPlugOwl 11.5.2.130 scintilla 0.0.0.0 libzip 0.0.0.0 AdobeAGM 7.1.0 79.625377 dvaadameve 0.0.0.0 AdobeSVGRE 22.0.0. AdobePDFL 17.0.0.53653 145.94ea008 dvavulcansupport 0.0.0.0 dvaai 28.0.0.88 dvatexteditor 0.0.0.0 dvacore 0.0.0.0 aiport 28.0.0.88 AdobePIP 8.2.0.16 AdobePDFSettings 1.7 AITextViewModel 28.0.0.88 dvabravoinitializer 0.0.0.0 AdobeAXEDOMCore 6.0.52225 79.002995e AdobeAFL 3.5 drawbotagm 0.0.0.0 exo 0.0.0.0 dunamis-ingest 1.37.0+20230420 AdobeXMPCore 79.675d0f7 79.675d0f7 AIUXPExtensionHostAPI 28.0.0.88 AdobeJP2K 3.0.1 1.89421 LogSession 8.2.0.16 PlugPlugExternalObject 11.5.2.130 utest 0.0.0.0 AdobeScCore 4.5.6.1 80.1 AdobeSVGAGM 4.0.53142 79.8567dec AIPostman 28.0.0.88 boost_container 27.9.0.25 AIPSL 27.2.0.304 wrservices 17.5.0 AdobeAXSLE 6.0.52225 79.002995e AdobeBIBUtils 4.0.0 79.625377 boost_threads 27.9.0.25 CloudAILib 28.0.0.88 boost_serialization 27.9.0.25 SPBasic 28.0.0.88 AdobeCoolType 8.3.1.1 79.625377 boost_regex 27.9.0.25 boost_program_options 27.9.0.25 AdbePM 1 boost_date_time 27.9.0.25 dvauxpui 0.0.0.0 AdobeSangamML 5.65.0.29 1.00000 Torq Native local AdobeMPS 9.0.0.53152 79.f529a37 dvaui 0.0.0.0 pie 1.0 ahclient 4.4.6.0 dvauxphost 0.0.0.0 MacMemory 28.0.0.88 dvaaiuxp 28.0.0.88 AILib 28.0.0.88 ICUData 14.0.04ee3a5 aifm 28.0.0.88 ATE NGL 1.31.0.24 AGL/ICU 71.1 zlib 1.2.11 zstd 1.5.5 ZString 5.7 OS: macOS Version: 14.1 Process Architecture: arm64 Built-In Memory: 32768 MB User Name: Scott Readman Serial Number: 90970225101622681662 Login Name: scottreadman (501) Group: staff (20) Process ID: 47758 Application Folder: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/ Primary Scratch Folder: /var/folders/db/ywgb4zv957g3zv372wdbjckc0000gn/T/TemporaryItems/NSIRD_Illustrator_BFfjQB/AI_28_0/ Secondary Scratch Folder: Plug-ins: Live Menu Item Adobe AI Application Plugin Adobe Cloud Document Link AI Safe Mode Plugin Adobe Repeat Model Plugin Adobe Font Session Adobe Cloud AI Adobe Symbol Model Plugin Hello Experience Plugin Document Window Plugin Color Conversion New Cache Plugin AdobeLicenseManager ZStringTable Main Filters Main File Formats Adobe PGF File Format AI File Format Mesh Object Control Groups Composite Fonts Place Gun Tool AppAnnotators Window Menu Not Genuine Manager Adobe Charts Plugin Cloud link Plugin AI Incremental Save File Format File Format Place EPS Debug Menu SLO Text Tool AI Tool Plugin Pen Tool Plugin Sweet Pea 2 Adapter Plugin Mojikumi UI AdobeActionManager Adobe Illustrator User Interface FrameworkS Photoshop Plugin Adapter ZigZag... Photoshop Plugin Adapter Wind... Photoshop Plugin Adapter Wave... Photoshop Plugin Adapter Twirl... Photoshop Plugin Adapter Tiles... Photoshop Plugin Adapter Targa Photoshop Plugin Adapter Spherize... Photoshop Plugin Adapter Smart Blur... Photoshop Plugin Adapter Shear... Photoshop Plugin Adapter Ripple... Photoshop Plugin Adapter Radial Blur... Photoshop Plugin Adapter Polar Coordinates... Photoshop Plugin Adapter Pointillize... Photoshop Plugin Adapter Pinch... Photoshop Plugin Adapter OpenEXR Photoshop Plugin Adapter Mezzotint... Photoshop Plugin Adapter Lens Flare... Photoshop Plugin Adapter Paths to Illustrator... Photoshop Plugin Adapter HSB/HSL Photoshop Plugin Adapter Fibers... Photoshop Plugin Adapter Extrude... Photoshop Plugin Adapter Displace... Photoshop Plugin Adapter De-Interlace... Photoshop Plugin Adapter Crystallize... Photoshop Plugin Adapter Crop and Straighten Photos Filter Photoshop Plugin Adapter Color Halftone... Photoshop Plugin Adapter BMP Photoshop Plugin Adapter IFF Format Photoshop Plugin Adapter PCX Photoshop Plugin Adapter NTSC Colors Photoshop Plugin Adapter Unsharp Mask... Photoshop Plugin Adapter Legacy Gaussian Blur... Photoshop Plugin Adapter PNG Photoshop Plugin Adapter CompuServe GIF Photoshop Plugin Adapter Pixar Photoshop Plugin Adapter Watercolor... Photoshop Plugin Adapter Water Paper... Photoshop Plugin Adapter Underpainting... Photoshop Plugin Adapter Torn Edges... Photoshop Plugin Adapter Texturizer... Photoshop Plugin Adapter Sumi-e... Photoshop Plugin Adapter Stamp... Photoshop Plugin Adapter Stained Glass... Photoshop Plugin Adapter Sprayed Strokes... Photoshop Plugin Adapter Sponge... Photoshop Plugin Adapter Spatter... Photoshop Plugin Adapter Smudge Stick... Photoshop Plugin Adapter Rough Pastels... Photoshop Plugin Adapter Reticulation... Photoshop Plugin Adapter Poster Edges... Photoshop Plugin Adapter Plastic Wrap... Photoshop Plugin Adapter Plaster... Photoshop Plugin Adapter Photocopy... Photoshop Plugin Adapter Patchwork... Photoshop Plugin Adapter Palette Knife... Photoshop Plugin Adapter Paint Daubs... Photoshop Plugin Adapter Ocean Ripple... Photoshop Plugin Adapter Note Paper... Photoshop Plugin Adapter Neon Glow... Photoshop Plugin Adapter Mosaic Tiles... Photoshop Plugin Adapter Ink Outlines... Photoshop Plugin Adapter Halftone Pattern... Photoshop Plugin Adapter Graphic Pen... Photoshop Plugin Adapter Grain... Photoshop Plugin Adapter Glowing Edges... Photoshop Plugin Adapter Glass... Photoshop Plugin Adapter Fresco... Photoshop Plugin Adapter Film Grain... Photoshop Plugin Adapter Dry Brush... Photoshop Plugin Adapter Diffuse Glow... Photoshop Plugin Adapter Dark Strokes... Photoshop Plugin Adapter Cutout... Photoshop Plugin Adapter Crosshatch... Photoshop Plugin Adapter Craquelure... Photoshop Plugin Adapter Cont^e Crayon... Photoshop Plugin Adapter Colored Pencil... Photoshop Plugin Adapter Chrome... Photoshop Plugin Adapter Charcoal... Photoshop Plugin Adapter Chalk && Charcoal... Photoshop Plugin Adapter Bas Relief... Photoshop Plugin Adapter Angled Strokes... Photoshop Plugin Adapter Accented Edges... Photoshop Plugin Adapter Filter Gallery... CurveFittingSuite Shape Suite AdobeSlicingPlugin Spell Check Dictionary TxtColumns TypeCase TextFindFont Smart Punctuation TextModel Pathfinder Suite FlattenTransparency AI Robin Client Scripts Menu Adobe Planar Edit Plugin Adobe Color Harmony Plugin SmartExport Adobe Path Core AdobePaintStyle Shape Core Adobe Partial Rearrange UI Control Panel Plugin Transform v2 SVG Filter Effect v2 Services GradientMeshPlugin Adobe Multi Threaded Rasterization SeparationPreviewPlugin Adobe Variables Palette Adobe Diffusion Coloring AdobeLinkPalette Adobe Firefly Service AdobeSwatch_ Vulcan Service BeautifulStrokes Suite FileClipboardPreference Character and Paragraph Styles Adobe Swatch Libs Core Experimentation Plugin AdobeArtboardPanel Adobe CCX Import Properties Panel Stroke Offset v2 CSSExtract Package AdobeNavigator Adobe Nudge Adobe Task Manager UI Adobe Custom Workspace AdobeTransparencyEditor Adobe Commenting Vectorize AdobeToolSelector Vector Sculpting Adobe Smart Edit Kinsoku Dlg AdobeLayerPalette Shaper Adobe On Demand Module Adobe Sensei Agents Plugin AdobeAlignObjects Adobe Deep Learning KBSC Plugin Adobe Art Style Plugin Adobe One Exit Adobe Path Core UI Adobe Selective Unlock Plugin Adobe Live Shapes Adobe Uxp Extension Adobe App Bar Controls Host Adobe ReType Asset Management Adobe Geometry Suite Adobe Path Blends Adobe Image Segmentation Adobe Animation Panel UI AdobeTransformObjects Snapomatic Adobe Inpainting AI Adobe Symbol Palette Plugin DocInfo AI CCLibAccessor Plugin 3D v2 AdobeBrushMgr DynamicCorners Adobe Deform Plugin Flattening Preview Adobe Masking Ai Core Adobe History Panel UI Alternate Glyph Palette AI Bottlenecks Plugin ScriptingSupport Adobe Recolor Core Adobe Perspective Guides Adobe Repeat Arts UI Print Plugin AdobeActionPalette PDF Suite JSONFormat TIFF File Format GIF89a Plugin MPSCommon PNGExport ImageDecoderEncoder TextExport MPSParser JPEG Plugin AISangamMapper Adobe DxfDwg File Format Save4Web JPEG2K Plugin SvgFileFormat MPSExport PNG File Format AdobeDiffusionRaster Inverse DropShadow ShapeEffects v2 AddArrowHeads v3 Round v2 Cleanup Overprint Adobe Vector Edge Distort v2 Punk v2 Expand TextWrap Dlg Scribble v2 MaskHelper v2 Colors AdobePathfinderPalette Saturate Add Anchor Points FuzzyEffect v2 Adobe Materials Adobe Geometry3D Adjust AI Object Mosaic Plug-in Roughen v2 OffsetPath v2 Adobe Scribble Fill Find ZigZag v2 TrimMark v2 FO Conversion Suite Path Suite ExpandS SvgFileFormatUI Spell Check UI PDF File Format UI PlanetXUI SangamFormatsUI DropShadowUI Adobe Touch Bar LiquifyToolUI PuckerAndBloatUI ShapeEffectUI RasterizeUI Adobe PSD File Export UI FlattenTransparencyUI Adobe Smart Edit UI Adobe Calligraphic Brush Tool UI MenuConfigurator Adobe Vector Edge UI Adobe Generate UI ZigZagUI GlobAdjToolUI AIPreferenceUI AI Toolbox UI Plugin Adobe Geometry3DUI Shape Core UI IllustratorUI RoughenUI RoundUI TransformUI Adobe Crop UI SmartExportUI Adobe Curvature ToolUI ParticleSystemUI OffsetPath UI Plugin ScribbleFillUI AdobeBrushMgrUI Adobe dBrush Brush Tool UI DeformUI PathfinderUI ObjectMosaicUI Adobe Bullet And Numbers UI Adobe Live Shapes UI TextExportUI ArtOnPathBrushToolUI ScribbleUI DistortUI FuzzyEffectUI PerspectiveUI Adobe PSD File Import UI Find Replace UI LiveBlendsUI FlareUI Asset ManagementUI Adobe Image Decoder Encoder UI ScatterBrushToolUI JPEGFormatUI ExpandUI VectorizeUI TwirlToolUI DxfDwgUI TIFF File Format UI CSSExtractUI Design Library VariablesPaletteUI AdobeSlicingUI AddArrowUI OnBoarding PSLFilterAdapterUI Rasterize 8 DebugPanelPluginName Adobe PSD File Export Adobe PSD File Import Lasso Adobe Crop Tool SketchingTools Reshape Tool Adobe Curvature Tool Adobe Calligraphic Brush Tool ShaperUI Adobe Vector Sculpting UI Magic Wand Knife Tool Adobe Flare Plugin Adobe dBrush Brush Tool AdobeArtBrushTool BoundingBox Advanced Select Segment Tools Adobe Eraser Tool Liquify Simplify AdobeTextDropper Twirl v2 Adobe Scatter Brush Tool ShapeTool Adobe Symbolism Art Converters v2 PSLFilterAdapter PhotoshopAdapter PDF File Format GPU Info: Illustrator Version: 28.0 Number of Displays: 1 Number of Drivers: 1 Driver[0] Name: Apple M2 Max Driver[0] Adapter RAM: 21845 DefaultEnableGPU: 1 SVGWriterCPP Version: 0.9.5 UXP Version: uxp-7.2.0-local ACPL Info: ACPL Model Version: 4.2.0-ss ACPL SDK Version: 3.2.0.1 CoreSync Version: 6.6.4.2 Minimum Supported CoreSync Version: 4.3.66.28 SharedAssetModelVersion: 4.2.0-ss LiveEditSDKVersion: 3.92.0 CMDN Version: 1.18.32 CDO Version: 1.141.0 CDP Version: 1.165.0 Projects Version: UXP Extensions Info- com.adobe.ccx.start: 7.0.0.37 com.adobe.illustrator.propertiespanel: 0.0.3 com.adobe.ccx.timeline: 3.1.8 com.adobe.ccx.sharesheet: 28.5.0 com.adobe.unifiedpanel: 2307.78.1.3 com.adobe.ccx.comments-webview: 29.5.3 com.adobe.illustrator.OnBoarding: 1.0.0 ccx-in-app-rtt: 0.0.51 ccx-in-app-plg-rtt: 0.0.48

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Adobe
Adobe Employee ,
Jan 27, 2024 Jan 27, 2024

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Hello @Offer-Readman,

 

Sorry to hear about your experience and for the delayed response. I hope the problem is resolved by now. If not, would you mind trying to update the OS/Illustrator (https://support.apple.com/en-us/HT201541) (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to the latest version and checking if it helps?

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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