• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

GPU issues in Adobe Illustrator

Community Beginner ,
Sep 23, 2022 Sep 23, 2022

Copy link to clipboard

Copied

I have problems with the Envy Quadro 5000 Rtx GPU, it does not detect it in Adobe Illustrator, does anyone know how to solve it?

TOPICS
Performance

Views

60

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Sep 23, 2022 Sep 23, 2022

Solved!

Just at the same time that Adobe Illustrator was giving problems with the GPU, the operating system asked me to install Windows Version 11, since I had installed version 10.

 

With the installation of Windows 11, the Adobe Illustrator problem is solved.

 

Thank you!

Likes

Translate

Translate
Adobe Employee ,
Sep 23, 2022 Sep 23, 2022

Copy link to clipboard

Copied

Hi @esteban alfredom91503888,

 

We are sorry for the trouble. Would you mind trying to install a couple of Nvidia Drivers one by one and check if your GPU gets detected or not in Illustrator?

NVIDIA DRIVER RELEASE 515

NVIDIA DRIVER RELEASE 495

 

If this doesn't help, please try the steps suggested in this community post.

Let us know how it goes. I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 23, 2022 Sep 23, 2022

Copy link to clipboard

Copied

Solved!

Just at the same time that Adobe Illustrator was giving problems with the GPU, the operating system asked me to install Windows Version 11, since I had installed version 10.

 

With the installation of Windows 11, the Adobe Illustrator problem is solved.

 

Thank you!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 17, 2022 Oct 17, 2022

Copy link to clipboard

Copied

LATEST

Hi @esteban alfredom91503888,

 

I would like to know how things are going for you. Are you facing any GPU issues now or any other issues after updating to windows 11?

 

Please feel free to reach out if you have any issues or queries. We'd be happy to help.

 

Thanks & Regards,
Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines