GPU Performance is never enable

[길동29254538gjq8]

Graphic info:

intel uhd graphics 770

nvidia geforce rtx 4070 ti super

GPU Performance is never enable in illustrator

i tried:

(1) changing folder name "Adobe Illustrator 28 Settings_old" located %appdata%\adobe

(2) installing newest nvidia and intel graphic driver

(3) select "nvida geforce rtx 4070 ti super" in nvidea setting opengl renderring gpu

but it never works

please help....................

[Monika Gause]

Is the card compatible with the requirements? https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop

Is it the latest driver?

Is it a Studio driver?

[Anubhav M]

Hello @길동29254538gjq8,

We understand that encountering technical issues can be frustrating. Would you mind checking if Illustrator behaves this way with all files? If yes, kindly try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4ayegZ1) to check if it helps.

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[LUIS FELIPE36787697ip58]

I have the exact same problem, at the time I wasn´t able to solve it, please help 😞

[Anubhav M]

Hello @LUIS FELIPE36787697ip58,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/445yF5g) and checking if it helps?

Also, check if your GPU meets the system requirements (https://adobe.ly/3JpkfU7).

Looking forward to hearing from you.

Thanks,

Anubhav