GPU preview goes away and won't come back when I switch to outline mode

New Here ,
Jan 21, 2021 Jan 21, 2021

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I have a brand new Dell laptop with NVIDIA GeForce GTX 1650 graphics card (I got it because I want to do some 3D modeling). I've been trying to use it in Illustrator. When I open a file, Illustrator automatically uses GPU preview, and it works fine UNTIL I switch the view from preview mode to outline mode (Clt-Y on the keyboard). Then it switches to CPU preview and won't switch back (option is grayed out under the View menu). Preferences/performance does not change, still shows GPU enabled. If I close the file and open it again, GPU preview is back...until I go into outline mode again.

 

I have the latest drivers for the card and I've told it to use the card for Illustrator via the NVIDIA control panel. I tried recreating the Ilustrator preferences file. Nothing has helped. Any ideas?

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correct answers 1 Correct answer

Adobe Employee , Jan 24, 2021 Jan 24, 2021
Hi All, Sorry to hear about your experience. There are other users who have reported similar issues with the GPU Preview in Outline mode. Product team is aware of it and working to fix this. Please upvote & add your comment on this Adobe Illustrator UserVoice post(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou)& stay tuned for the updates. We appreciate your patience. Regards, Ashutosh

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New Here ,
Jan 21, 2021 Jan 21, 2021

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I came here to post about the same issue - having the exact same problem.

 

I'm on a desktop PC with an NVIDIA GeForce GTX 1070

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Adobe Employee ,
Jan 24, 2021 Jan 24, 2021

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Hi All,

 

Sorry to hear about your experience. There are other users who have reported similar issues with the GPU Preview in Outline mode. Product team is aware of it and working to fix this.

Please upvote & add your comment on this Adobe Illustrator UserVoice post(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-u...)& stay tuned for the updates.

We appreciate your patience.

 

Regards,

Ashutosh

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Thanks, Ashutosh. I'm glad there is at least an explanation. Do you know if this problem afflicts all GPUs? Or only some? I ask because this is a pretty big problem for me and I'm probably going to return my new laptop because of that (and a couple of other usability issues). I want to get a different machine, but I need to get one with a graphics card that doesn't have this problem.

 

Thanks in advance for your input,

Madeline

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Adobe Employee ,
Jan 28, 2021 Jan 28, 2021

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I am not sure if you should return this machine only because of GPU Preview issue as this is going to be fixed in upcoming updates.

We have noticed this issue with Nvidia GPUs. If you are planning to change your machine anyways(as you mentioned other issues as well), you may check out the supported GPUs on this help article.

Hope it helps. Thanks!

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New Here ,
Mar 17, 2022 Mar 17, 2022

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LATEST

After updating version 26.1 this really frustrating problem is back again. Please fix this soon again Adobe!

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