GPU Rendering breaks Illustrator, is there a solution aside from CPU view?

[ihavetechproblems]

Illustrator creates random artifacts in GPU view when handling complex stroke paths, and it makes it impossible to work with. All these random phantom fills are cancer. I'm going back and forth spending 5 seconds every 5 seconds swapping from GPU to CPU view just so I can see the image as originally intended while taking a performance and productivity hit. Doesn't add up for billion dollar software...

Is this going to be fixed or is Adobe adamant on "use CPU view" and "buy new GPU"?

By the way, can I get an option to remove my forum posts here? Not looking to have my questions archived forever

[Mylenium]

Without any system info we can't really tell you what the problem is outside the usual "Get a better card, update your drivers." but of course that's not what you want to hear. And no, this is an "forever" forum. Only a few technical admins can delete posts if needed, but otherwise things are here to stay...

Mylenium

[ihavetechproblems]

I'm currently using a mobile Nvidia Quadro P1000, 32 GB of RAM, and an Intel Core i7-8750H, so replacing the GPU isn't an option and I'd rather not build a PC or buy an EGPU as of this moment. I've tried most all GPU driver versions and have not seen any solutions yet. Every time I open the illustrator file I'm working on, the "artifacts" are saved in the same place/orientation. If I move the strokes around on the workspace, the artifacts will disappear and reanimate differently according to the position of the strokes on the canvas. If I move the strokes back to the position they were in before, the artifacts will visually stay the same. If I copy a small aspect of the strokes I'm working on and paste it to a new AI file the artifacts still persist on the new file.

All similar questions I've found online either propose buying a new GPU or permanently using CPU view while taking a fat performance hit and killing the animated zoom. Kind of poor software optimzation if Illustrator makes or breaks based on highly variable PC components 😐

Is there a way to contact an admin directly? Tried looking for direct support but this forum seems to be the only option. Not the greatest user experience here either if I don't have control over my own content 😕

[Kevin Stohlmeyer]

There have been numerous GPU noted issues that the team is actively investigating. There has been no announcements of an update yet.

You can contact Adobe Customer Support but they may redirect you back here. They don't have any additional information that isn't already mentioned in this forum.

Log into this page:

https://helpx.adobe.com/contact.html

and click the chat bubble in the lower right. Ask for "Agent".

[ihavetechproblems]

Seems like this has been an on-going issue for a couple years so I'm not too optimistic on this. Unfortunately the contact page doesn't give me a direct line to anyone.

I've tried both of the suggestions before; however, my issues still persist. Illustrator's unusable at this point, or at the very least it's 90% more difficult to be productive when it's not working as intended

[Kevin Stohlmeyer]

You are correct there is no phone support for technical assistance. The chat bubble and this forum are the only means.

Did the chat bubble not work for contacting someone?

[ihavetechproblems]

The chat bubble says that the admin of my organization will be able to resolve my problems so to contact them instead, so there's no option to talk to an agent.

[Kevin Stohlmeyer]

Oh are you in an Enterprise managed situation? If so you have better options.

Your Admin has a ticketing system and direct phone contact with your account support.

[Kevin Stohlmeyer]

If you are on windows - have you checked to see if your GPU driver has a gaming mode and studio mode? If so, switch to Studio mode and see if that improves.

Next you can try disabling your second GPU as that can cause issues as well:

(Note the page is for Photoshop but the reasoning still applies)

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus