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Graphics card problem with Illustrator

New Here ,
Jul 28, 2021 Jul 28, 2021

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Hello, I am using a laptop with Ryzen 7 5800H chip and integrated graphics card AMD Radeon TM Graphic (If I am not mistaken it's vega 8)

I have updated the current driver to the latest (21.7.2)
I checked that the integrated graphics card supports OpenGL 4.6. OpenGL® Version: 29.20.11000.14742

I don't understand why my AI can't enable Review with GPU. Everything works fine except the zoom is very annoying.

Photoshop and Premiere work very well. 
I don't know why and need some help.
Thanks

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Adobe
Enthusiast ,
Jul 28, 2021 Jul 28, 2021

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I want to share a link. Have you reviewed this page?

https://helpx.adobe.com/illustrator/kb/gpu-performance-preview-improvements.html

Graphic Designer Educator / PrePress Consultant

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New Here ,
Dec 13, 2023 Dec 13, 2023

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Have you gotten any answers or do you know how to solve it? I have the same problem. I need to work with illustrator pleasee!

 

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Adobe Employee ,
Dec 21, 2023 Dec 21, 2023

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Hi MRemen,

 

If you are experiencing similar issues with Illustrator not being able to enable GPU Performance, it's essential to check a few things:

  • Verify if your GPU has at least 1GB of VRAM. You can find this information in Illustrator Preferences > Performance.
  • Ensure that you have the latest GPU drivers installed. Sometimes, even though your GPU supports OpenGL 4.6, outdated drivers can cause compatibility issues.
  • In Illustrator, go to Edit > Preferences > Performance (Windows) or Illustrator > Preferences > Performance (Mac). Check if the "GPU Performance" option is available. If it's grayed out, your GPU might not meet the minimum requirements.
  • Confirm that your system meets the minimum requirements for GPU acceleration in Illustrator.

 

If you've checked all these aspects and still face issues, please share a screenshot of your GPU specs and Illustrator performance screenshot as shown above.

 

I hope this helps, and if you have any further questions, feel free to ask!

 

Best regards,

Anshul

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