Having an Unkown Error [STEX]

[M.sadiq21]

when ever i made some shape and fill color in it and try to move it show me the error

The operation cannot be complete beacuse of an unknown error. [STEX]

It happens every time from when i installed latest version of illustrator (v 23.0.1)

[fc_sebastian]

I also get this error whenever I try to use the new gradient tool in either points or lines mode. Just updated Illustrator to latest version 5min ago.

[M.sadiq21]

Yeah i also get this error in the same condition

[Srishti Bali]

Hi all,

Sorry about the delay. I am hopeful that the issue was fixed. If not, I would request if you can share a few more details like:

• Operating System(Exact version of Windows/MAC)
• Please confirm where the files are saved(Network Drive/ System HDD/ Shared Folder on System /External HDD)

Feel free to let us know if you still need assistance.

Regards,

Srishti

[mrickardsg]

Still having this problem on Macbook Pro 15 inch Mid-2015

• Mac OS Mojave 10.14.2

• Saved on System Hard Drive (not external, not server or shared)

• Illustrator version 23.0.1

[Kate Johnson Studio]

This just started for me today and I updated awhile ago.  I am running Windows 10 and saving on an external hard drive.

[Srishti Bali]

Hi,

Sorry about this issue. I would request both of you please share the reproducible steps or a small video of the issue. This will help us investigate this issue and find out the root cause of it.

Kate, I would request if you can try saving on Desktop (system drive) and let us know if that helps or not.

Regards,

Srishti

[Kate Johnson Studio]

I click on the object.  I go to change the color of one point on the new freeform gradient tool.  It lets me select it.  I click on the new color I want it to be, and Illustrator gives me the warning that it can't do it because of an unknown error [STEX] and then Illustrator crashes and closes. It also does this when I try to MOVE a color point on the new gradient tool.

It does NOT matter where I save it to.

I created a new document and made a square to color it with the new tool just to test.  It didn't do it.  So it's something to do with the specific doc I'm working with....

I'm three days behind on a job.  I'm pulling my hair out. 

[Kate Johnson Studio]

Closed the test file, opened it again, and changed the color.  Still no problem...just the file I actually NEED TO GET DONE ASAP.  Help!

[Srishti Bali]

Hi Kate,

Will it be possible for you to share the file? If yes, please upload it to Creative Cloud/ Google Drive/ Dropbox and share the direct download link.

Regards,

Srishti

[Kate Johnson Studio]

I messaged you with the link.

[Srishti Bali]

Thanks for sharing the file. We are looking into it.

Regards,

Srishti

[pickled]

It's been 7 month since this post. The issue is not fixed. Is there any solution to this? Thanks

[Loriba]

5 years now lol still not fixed

[Anubhav M]

Hello @Loriba,

We understand that encountering technical issues can be frustrating. Would you mind sharing some more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), details of your workflow, and a screen recording of the problem (https://adobe.ly/4ckM387), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[Felipe34246376ctnt]

Hello my illustrator also has the same problem and I tested it on another device also gave the same problem, this message keeps appearing when I do some work with gradient and I verified that it is only in the latest version 28, why is it like this?

[Monika Gause]

WHen was the last time you rebooted the system?

Can you share the system specifications?

How is color management set up?

Does it get better with CPU preview?

[Anshul_Saini]

Hello @Felipe34246376ctnt,

It seems like you are encountering an issue with the "Unknown Error [STEX]" in Illustrator when working with gradients. This could be related to compatibility issues with older files created in previous Illustrator versions.

To address this, you can try the following steps:

• Expand or Expand Appearance: Select the object or shape with the gradient, go to the "Object" menu, and choose either "Expand" or "Expand Appearance." This action converts the gradient into editable objects and might resolve the issue.

• Recreate Gradient: If expanding doesn't work, consider recreating the gradient using the Gradient tool or Gradient panel. Create a new gradient on a duplicate object and see if the issue persists.

If the issue persists after trying these steps, please provide additional details, such as whether it occurs with specific files or all files. This information will help in providing more accurate assistance.

Best,

Anshul Saini

[@raycitographics]

cant believe 2k24 and this issue cant be solve people pay a lot of money in subscription and got this kinda issues im pissed new version more new issues plus old and prehistoric issues come on adobe stop

[Anubhav M]

Hello @raycitographics,

Are you having the same problem with Illustrator? If yes, kindly share the details I have asked for above, so I can check it with the team.

Looking forward to hearing from you.

Anubhav

[pickled]

Hi,

Is this issue resolved? I am having the same problems

[Monika Gause]

Please post to http://illustrator.uservoice.com

[HalfassDesign]

Hey all,

I had this error too, I just copy and pasted my file onto a new document and it worked fine. 

[LittleMoon]

Had this Error today and I lost 2 days of work. I thought I had saved between changes, but I see that nothing was saved since I first opened the file. After the error, I could not save the file in .AI or any other format, or as a new file. I was able to save as an .svg but cannot open the .svg in Illustrator and when I view the svg in a browser it looks odd.. This just sucked the soul out of me. I have a Windows 10 computer, I keep all software up to date. The file was saved on my computer's HDD. 

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. I'd recommend following the troubleshooting steps suggested on this community post & let us know if they help.

Let us know how it goes.

Regards,

Ashutosh