when ever i made some shape and fill color in it and try to move it show me the error
The operation cannot be complete beacuse of an unknown error. [STEX]
It happens every time from when i installed latest version of illustrator (v 23.0.1)
I also get this error whenever I try to use the new gradient tool in either points or lines mode. Just updated Illustrator to latest version 5min ago.
Yeah i also get this error in the same condition
Sorry about the delay. I am hopeful that the issue was fixed. If not, I would request if you can share a few more details like:
Feel free to let us know if you still need assistance.
Still having this problem on Macbook Pro 15 inch Mid-2015
• Mac OS Mojave 10.14.2
• Saved on System Hard Drive (not external, not server or shared)
• Illustrator version 23.0.1
This just started for me today and I updated awhile ago. I am running Windows 10 and saving on an external hard drive.
Sorry about this issue. I would request both of you please share the reproducible steps or a small video of the issue. This will help us investigate this issue and find out the root cause of it.
Kate, I would request if you can try saving on Desktop (system drive) and let us know if that helps or not.
I click on the object. I go to change the color of one point on the new freeform gradient tool. It lets me select it. I click on the new color I want it to be, and Illustrator gives me the warning that it can't do it because of an unknown error [STEX] and then Illustrator crashes and closes. It also does this when I try to MOVE a color point on the new gradient tool.
It does NOT matter where I save it to.
I created a new document and made a square to color it with the new tool just to test. It didn't do it. So it's something to do with the specific doc I'm working with....
I'm three days behind on a job. I'm pulling my hair out.
Closed the test file, opened it again, and changed the color. Still no problem...just the file I actually NEED TO GET DONE ASAP. Help!
Will it be possible for you to share the file? If yes, please upload it to Creative Cloud/ Google Drive/ Dropbox and share the direct download link.
I messaged you with the link.
Thanks for sharing the file. We are looking into it.
Is this issue resolved? I am having the same problems
I had this error too, I just copy and pasted my file onto a new document and it worked fine.
Had this Error today and I lost 2 days of work. I thought I had saved between changes, but I see that nothing was saved since I first opened the file. After the error, I could not save the file in .AI or any other format, or as a new file. I was able to save as an .svg but cannot open the .svg in Illustrator and when I view the svg in a browser it looks odd.. This just sucked the soul out of me. I have a Windows 10 computer, I keep all software up to date. The file was saved on my computer's HDD.
Sorry to hear about your experience. I'd recommend following the troubleshooting steps suggested on this community post & let us know if they help.
Let us know how it goes.