Having trouble opening cloud files

New Here ,
Oct 18, 2021 Oct 18, 2021

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Hello!

I'm having trouble opening SOME files on my Illustrator.

The wierd thing is that it only happens with some files and sometimes, It doesn't happen on my Photoshop cloud files only in Illustrator... 

The solution that I have for this is that I need to download them directly from the browser My Cloud.. Which is a pain because instead of having them all in the cloud, I have them twice, which kinda defeats the whole propuse of using cloud. 

 

Any one knows how to fix this?

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Sync and storage

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Adobe Employee ,
Oct 31, 2021 Oct 31, 2021

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Hi there,

 

Apolgoies for the delayed response. Do you still have such issues? If yes, then please make sure you have the updated version of Adobe Creative Cloud and Adobe Illustrator.

I'd also recommend you to connect with Adobe technical support for remote troubleshooting. Please click on the chat icon at the bottom of the page to begin the conversation. Hope it helps.

 

Regards,

Ashutosh

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