Hebrew language problem with illustrator cs6

New Here ,
Jan 11, 2022 Jan 11, 2022

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Hello,

I bought a new PC with a new windows operating system, installed the Cs6 master collection and activated the new PC in adobe (deactivated the old computer).

All was fine except for this:

After a while I understood that I can't open any files that their filename is in Hebrew or if the file is inside a folder that has a Hebrew name.

I get an error saying "file can not be found".

It doesn't happen with other apps (InDesign cs6) and it doesn't happen with my Photoshop cc app that I got with a yearly plan.

Of course it didn't happen on my older PC and that is why I got so many files in Hebrew.

 

I contacted adobe support over the phone and got a new download link to install but it didn't help and the problem remain.

 

Can anyone help me with this please?

 

TOPICS
Bug , Import and export , Performance , Sync and storage , Type

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correct answers 1 Correct answer

New Here , Jan 22, 2022 Jan 22, 2022
Thanks everyone. The solution was eventually through windows 10. In the system language I had to put hebrew as for the non unicode languages and then unthick the box that activate utf-8 (beta). once I did this everything got back to normal.

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Adobe Community Professional ,
Jan 20, 2022 Jan 20, 2022

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Did you install the Hebrew language version of the apps?

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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LEGEND ,
Jan 21, 2022 Jan 21, 2022

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As Adobe should have told you, CS6 support ended (typo corrected) many years ago. It won't be changed to support new systems. You are about 7 versions behind. 

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New Here ,
Jan 22, 2022 Jan 22, 2022

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Thanks everyone.
The solution was eventually through windows 10.
In the system language I had to put hebrew as for the non unicode languages and then unthick the box that activate utf-8 (beta).
once I did this everything got back to normal.

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