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hello Please help, I have a file that does not work, I worked on it for 6 days and I do not have ...

New Here ,
Oct 10, 2022 Oct 10, 2022

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illustrator could not open this file.Capture.PNG

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Import and export

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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ou could just do as the warning tells you and send that file to that email address.

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New Here ,
Oct 11, 2022 Oct 11, 2022

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Thank you for the help. Do you know how long the response will be?

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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It could depend on how the file is damaged. Some errors can be fixed, others cannot.

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New Here ,
Oct 11, 2022 Oct 11, 2022

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Is it possible to fix a file if I send it to you?

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Community Expert ,
Oct 11, 2022 Oct 11, 2022

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No.

 

Send it to the developers. What is holding you back?

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LEGEND ,
Oct 11, 2022 Oct 11, 2022

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Why are you waiting? Do you feel there must be a super expert here who can repair any file?  You should also start rebuilding the work immediately. You may never hear back from Adobe. And this time Make backups. You will find not much sympathy for people who do not make good, regular, staggered backups. 

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Adobe Employee ,
Oct 11, 2022 Oct 11, 2022

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Hello @Awaz Kurdo,

 

Sorry to hear about this experience. Would you mind trying to open the file in Adobe Acrobat or Photoshop and resaving the file as a PDF to check if it helps?

 

If the issue persists, kindly share the file here or via DM so we can check it on our end. Although we cannot guarantee a successful recovery, we will try our best to do so.

 

Looking forward to your response.

 

Thanks,

Anubhav

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