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Hello @peaceful_glamour6541,
Thanks for reaching out. Would you mind sharing more details, like the exact version of the OS/Illustrator and a public link to a sample file after uploading it to Dropbox/Google Drive/etc., so we can investigate this further?
Looking forward to hearing from you.
Thanks,
Anubhav
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C'est Illustrator version V28.7 sur ordinateur windows 11 . J'ai déja mis un lien google drive mais en voici un autre https://drive.google.com/file/d/1Z_WNxI-byyRB905U9t05JgnkmLFBv1K7/view?usp=sharing
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Apologies for the inconvenience. The link you shared above leads to a recording of the issue. We would need the actual Illustrator file to investigate further and understand what's happening.
Please upload the file to a drive and share the download link. If the file contains confidential information, feel free to send the link via DM.
Thank you,
Srishti
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Hello @peaceful_glamour6541,
Thanks for sharing the file. It seems the link is not public, and I cannot access it. Would you mind resharing the file after changing the link to public so we can check it on our end?
Looking forward to hearing from you.
Thanks,
Anubhav
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Est ce que c'est bon ?
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Hello @peaceful_glamour6541,
Thanks for sharing the file. I downloaded and checked it and found that the graphic is a PNG. Would you mind relinking the graphic if you have the original vector file to see if it helps?
Looking forward to hearing from you.
Thanks,
Anubhav
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Et le deuxième est en Png aussi ?
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Hello @peaceful_glamour6541,
Yes they are the same.
Feel free to reach out if you have more questions or need assistance. We'd be happy to help.
Thanks,
Anubhav
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Do you see them here?: C:\Users\alexandra\Downloads\_77794cff-84ef-4a86-b163-0f0df704c311-removebg-preview.png
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This looks like you exported the design as a JPEG or PNG and placed that into another file.
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J'ai copié collé le design dans un nouveau fichier
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Do you see images in your Links panel?
Did you apply Raster Effects?; check the Appearance panel.
What is the Document Raster Effects resolution setting?