I am hoping that someone can help. For some reason, when I want to change the color of my shadow and click on the black color box, I get an error ding followed by my computer freezing up. Then I need to hit escape on my keypad to resume functionality.
Below is an image of what happens after I click on the black color box. I can only hit the escape key, which makes me think the color picker is there, but it's not displaying. I have restarted my AI using ctrl+shift+alt, and it still doesn't work. The only other thing I can think to do is uninstall it from my computer and reinstall it. However, I don't want to lose my files in the process.