Help! I Can't Change My Shadow Color

New Here ,
Mar 22, 2022 Mar 22, 2022

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Hey Community,

 

I am hoping that someone can help. For some reason, when I want to change the color of my shadow and click on the black color box, I get an error ding followed by my computer freezing up. Then I need to hit escape on my keypad to resume functionality.

 

Below is an image of what happens after I click on the black color box. I can only hit the escape key, which makes me think the color picker is there, but it's not displaying. I have restarted my AI using ctrl+shift+alt, and it still doesn't work. The only other thing I can think to do is uninstall it from my computer and reinstall it. However, I don't want to lose my files in the process.

 

Rob23699373qr5s_0-1647955337663.png

 

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Bug , Draw and design , Performance , Tools

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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Can you try it once without Preview enabled? If it works, that way, I'd be inclined to suspect it's a graphics adapter and/or GPU issue.

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New Here ,
Mar 22, 2022 Mar 22, 2022

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Hey John,

 

I just tried your suggestion and it didn't work. What would you suggest if it is a GPU issue?

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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Hi. Have you tried resetting the preferences?  https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

 

Marlon Ceballos.

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