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Help menu search (in macOS) beachballs immediately every time

Participant ,
May 30, 2024 May 30, 2024

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In macOS, in every app, in the Help menu, there's a search field to find a menu command if you don't know where it is.

 

In other Adobe apps (Photoshop, InDesign) this menu works great. In Illustrator, it beachballs (brings up the spinning rainbow wheel and delays for several seconds) every time I use it.

 

Seems like this is a recent change. I wonder if this is due to the humongous font menu that I think (?) is also newish. Disabling in-menu font previews helps but doesn't eliminate the problem.

 

My machine is plenty capable with great specs, so that's not the issue.

 

I've already tried resetting Illustrator prefs. No change.

 

Anyone else having this issue?

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Bug , Performance

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Adobe
Community Expert ,
May 30, 2024 May 30, 2024

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Works for me.

 

Can you please tell us your version and system and your computer specifications?

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Participant ,
May 31, 2024 May 31, 2024

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@Monika Gause Thanks

 

Latest version of Adobe Illustrator 2024 (28.5.0)

macOS 14.5

MacBook Pro M1 Max, 64GB RAM

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Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

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Hello @Jack Brannen,

Thanks for sharing the details. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Participant ,
Jun 25, 2024 Jun 25, 2024

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@Anubhav Majumder Thanks for your reply. 

  • Problem does still occur in safe mode
  • Problem does not occur in a different admin account

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