Horrible performance with Dell Precision 3571

[Inkifier]

Hey Guys,

I have terrible performance with Illustrator, it keeps freezing, crashing and just being slow.

When I try on desktop which is 8 years old it runs smoothly, what could be wrong?

[Monika Gause]

Please tell us the specifications of the Dell computer.

Do you have addinitional monitors installed?

A graphic tablet?

[Inkifier]

I have 2 27inch QHD monitors

the laptop has: Intel Core i7 vPro Essentials 12 gen, 32GB RAM and NVIDiA A1000 4GB GDDR6

No graphic tablet btw

[Monika Gause]

Just to figure out where the bottleneck is: Does it get better with fewer monitors?

[Inkifier]

Even tried without extra monitors, issue also happens when im working on the laptop itself 

[Anubhav M]

Hello @Inkifier,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4cagOMW) and checking if it helps? For help with crashes, kindly try the suggestions shared in this help article (https://adobe.ly/3Yt0BPE) and see if they help. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4caHQUl). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav