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How do I import images downloaded from Whatsapp into Illustrator?

Community Beginner ,
Nov 01, 2023 Nov 01, 2023

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Adobe Illustrator will not allow me to use images downloaded from Whatsapp. When I try to import them there is an error. Can explain why or give a quick work around that won't cost me extra time. 

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correct answers 1 Correct answer

Community Expert , Nov 01, 2023 Nov 01, 2023

They may be images from a phone which can be in 16 bit mode. You might need to try opening them in Photoshop and resaving them as 8 bit JPG or PNG.

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop">

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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@Bevaun You use Mac or PC?

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Senior graphic designer | United Nations Population Fund

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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If you are using a Mac, you can work around this problem by using Preview software. You open the image in the software and export it in JPEG-2000 or PNG format. You can then import it into Illustrator without any problems.

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Senior graphic designer | United Nations Population Fund

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Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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I use PC.

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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In this case, as Larry mentioned, open the image in Photoshop and save it as a JPEG. This should resolve the issue.

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Senior graphic designer | United Nations Population Fund

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Community Beginner ,
Nov 03, 2023 Nov 03, 2023

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Thanks, appreciate this. Was hoping for a quicker work around. 

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Community Expert ,
Nov 01, 2023 Nov 01, 2023

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They may be images from a phone which can be in 16 bit mode. You might need to try opening them in Photoshop and resaving them as 8 bit JPG or PNG.

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Community Beginner ,
Nov 03, 2023 Nov 03, 2023

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Thank you.

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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Several people have reported that it's not possible to directly import images you have received via Whatsapp. There is possibly already a feautre request on Uservoice. But for now you have to convert the images.

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Community Beginner ,
Nov 03, 2023 Nov 03, 2023

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Thank you.

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