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How do I open a 2019 Illustrator file in Illustrator 2020?

Community Beginner ,
Aug 28, 2022 Aug 28, 2022

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Can somebody help me because I couldn't open my 2019 illustrtor files in Illustrator 2020 ... Everytime i open the 2019 illustrator files in Illustrator 2020, I got the msg as below screenshot ... Since I'm a basic illustrator user, I don't know to solve this problem. Your guidelines are highlty apprecited!!! Thanks!!! 
Screen Shot 2565-08-29 at 12.54.32 PM.png

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correct answers 3 Correct answers

Community Expert , Aug 29, 2022 Aug 29, 2022
Community Expert , Aug 29, 2022 Aug 29, 2022

Did you create this or someone else? Someone may have had an ESKO plug in or similar that you need installed to open the file. You migth be able to open the PDF half in Acroant, then save as PDF and open in Illustrator. Be careful as plug in  items like UPC code  might drop or other.

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Community Beginner , Aug 29, 2022 Aug 29, 2022

Thank you very much ... Actually I was using Illustrator 2019 but after updated my mac OS to latest version, my Illustrator got crashed and couldn't open any existing ai files. So that I updated my Illustrator 2020 as well and then I tried to open my ai files in 2020 version but I got this error msg.

Now my problem is solved. I moved the entire project folder includig ai files folder to desktop and all ai files are now working properly. 

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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Community Beginner ,
Aug 29, 2022 Aug 29, 2022

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Thanks much! 

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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Did you create this or someone else? Someone may have had an ESKO plug in or similar that you need installed to open the file. You migth be able to open the PDF half in Acroant, then save as PDF and open in Illustrator. Be careful as plug in  items like UPC code  might drop or other.

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Community Beginner ,
Aug 29, 2022 Aug 29, 2022

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Thank you very much ... Actually I was using Illustrator 2019 but after updated my mac OS to latest version, my Illustrator got crashed and couldn't open any existing ai files. So that I updated my Illustrator 2020 as well and then I tried to open my ai files in 2020 version but I got this error msg.

Now my problem is solved. I moved the entire project folder includig ai files folder to desktop and all ai files are now working properly. 

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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