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How to disable or prevent illustrator web content from starting? (100%CPU)

Contributor ,
May 19, 2023 May 19, 2023

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How to disable or prevent illustrator web content from starting? It consumes 100% cpu

After killing it, everything is normal so apparently it is not needed.

 

OS Catalina, ILL 27.5

 

 

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Bug , Performance

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correct answers 1 Pinned Reply

Adobe Employee , May 24, 2023 May 24, 2023

Hello @Stackola,

 

Thanks for the update. Our team is currently investigating this issue and is working to fix this in a future update. Would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447/suggestions/46598113) and adding your comments there? Doing this will help us prioritize this feature request, and you will keep getting all the related updates.

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

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Community Expert ,
May 19, 2023 May 19, 2023

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Hi, i think the new version of illustrator is not supporting your computer current specs so it is better to install the older version which was working fine for you...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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Contributor ,
May 22, 2023 May 22, 2023

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i7 16GB and 2gig radeon... 

 

What am I going to buy myself a weather simulation machine to make this illustrator work 🙂 ?

It is a kind of overkill that by some bloatware unnecessary service, you write to me "not supporting your computer current specs".

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Contributor ,
May 22, 2023 May 22, 2023

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Also, I'm not hiding the fact that I'm more interested in how to disable an unnecessary process than in how to install an older illustrator, anything on this topic?

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Adobe Employee ,
May 22, 2023 May 22, 2023

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Hello @Stackola,

 

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (macOS) and checking if it helps?

 

Also, try installing the beta version of Illustrator (27.7) (https://helpx.adobe.com/x-productkb/global/creative-cloud-beta.html) and sharing your observations.

 

If the issue persists, kindly share a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), so we can investigate this further?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Contributor ,
May 23, 2023 May 23, 2023

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Installing a beta on a production station is not an option.
I reported to support and got this number E-000928555

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Adobe Employee ,
May 24, 2023 May 24, 2023

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Hello @Stackola,

 

Thanks for the update. Our team is currently investigating this issue and is working to fix this in a future update. Would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447/suggestions/46598113) and adding your comments there? Doing this will help us prioritize this feature request, and you will keep getting all the related updates.

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

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New Here ,
May 25, 2023 May 25, 2023

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Illustrator is using up all my CPU for the last few months loading content it cannot find or locate?  The above instructions are not helping me either. So frustrated I cannot use the product I'm paying for and cannot get my work done without having to fix it myself. Why release a version that is this destructive to work flow and direct people to a support group?  Unbelievable.

 

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Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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LATEST

Hello @Jhoch,

 

Sorry to hear about this experience and for the delayed response. Would you mind trying to update the OS to the latest version and trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Expert ,
May 22, 2023 May 22, 2023

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Follow the directions here, to disable your illustrator web content.

 

Please let us know your results.

 

My illustrator web content is using 0% on Monterey and  AI 27.5

Screen Shot 2023-05-22 at 6.36.39 PM.jpg

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Contributor ,
May 23, 2023 May 23, 2023

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Yes I've found it, and I've tried it, but I can't find any extension this way

(Mine, on the other hand, in the attachment 😉 )

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