Hyphen turned into a + sign

New Here ,
Sep 21, 2022 Sep 21, 2022

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Customer sent in a 24-page book in Illustrator, and we had no issues with fonts when exported as PDF. Later some edits were requested, and we failed to notice that all hyphens turned into + signs. Customer is upset, and so far I don't have an answer.

 

Using Illustrator 26.5, font application is Connect by Suitcase.

 

Any ideas?

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Print and publish , Type

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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Can you give us some more details? Like:

Which font?

What kind of edits have been made?

Was there a change in the font itself, like: did you switch from T1 to OTF?

Were there switches from Mac to Windows?

 

Does Extensis have anything on this issue?

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New Here ,
Sep 21, 2022 Sep 21, 2022

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The font is Swiss BT, which Suitcase sees as Open Type - TT. What is confusing to me is we were made aware of issue yesterday. When file was opened yesterday, I saw all the + signs where hyphens should be. When I open file today, the reflow of text is different and there are no hyphens or + signs. No fonts were added or unloaded, so I'm not getting consistent results from day to day.

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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Have you confirmed that the font is permanently Active in the Extensis app? Dont let it auto activate when you open.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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quote

Dont let it auto activate when you open.


By @kevin stohlmeyer

 

Which somehow defeats the purpose of font management.

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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Working with Extensis for years - it's never been an easy plugin/system to work with. We're looking for alternatives as our contract is coming due.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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I haven't been using font management since ATM has been EOL 😄

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New Here ,
Sep 21, 2022 Sep 21, 2022

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Thanks Kevin. That seems closest to the solution as anything we've found so far.

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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LATEST

What we've experienced is if you have several "flavors" of a font family (OpenType, TrueType, T1, etc.)

 

Extensis causes conflicts not recognizing them as different font types. Example - Arial.

 

We ended up removing all other variations except for the OpenType version to avoid OT Regular autoactivating and TT Italic activating, etc.

 

We also came up with a core set of application fonts to permanently activate and then grouped project fonts in subsets as needed.

 

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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Without actual system info, screenshots, info about fonts used, language settings, PDF presets and all that jazz we honestly can't tell you much. To me this sounds like a language issue where an automatically inserted character changes depending on what the system is set to and/ or a font doesn't have the proper glyph, so it gets substituted. that would be the first two things to check.

 

Mylenium

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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This sounds like an encoding issue. Are you sure everyone is using the exact same font/format from the same source. These old Bitsream fonts are "all over the place" these days.

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