i can't change 3d color materials in illustrator, may update 2022

[Mariacarlos]

i can't change 3d color materials in illustrator, I've done the update of May 2022. Can anyone solve this problem?

[CypherPoet]

No difference with the GPU on or off, sorry.

[Manasi22220386uw8i]

I am also facing the same issue as op. Can't edit any of the materials I was initially able to edit. I even tried uninstalling and reinstalling the app, thinking it might have been my workspace settings. Please lmk if there is anything I can do to get this back. I can't even edit the previous objects that I had already changed (the purple one in the ss).

[CypherPoet]

Yep, can confirm that this is also an issue with prior art. Several settings on several materials I previously created are now impossible to change.

[Alexandre Becquet]

Hello, can you try to re install Illustrator ? but without re install old parameters. I'm going to looking for a solution. 😉 

[CypherPoet]

This is one of the ideas I've already tried, but unfortunatley, that didn't fix the issue.

[CypherPoet]

Not to nag, but this is a seriously show-stopping issue which definitely seems like a bug, and which definitely seems like it's impacting several people. Any further support/help/prioritization on fixing this would be greatly appreciated.

[jasonj77020399]

I am having the same issue.  All of the properties aside from resolution and repeat are all gone now.  I'm stuck and don't know how to fix the issue.  Does anyone have a resolution yet?  This is what I see now with every material...

 

[Ton Frederiks]

I would suggest to click the Share Feedback button at the bottom of the 3D and Materials panel.

[LaumaSa]

I have the same issue. Has this been solved already? I don't see any solution here. Can't even change the old artwork that I wanted to adjust gold leaf colors...

[Mariacarlos]

Nop, still a mystery! it seems it doesn't happen to all who updated Ai, not sure if it's only Mac situation. 😞

[CypherPoet]

For me, it's on v26.3.1 of Illustrator on macOS 12.4 with Apple Silicon.

[Anshul_Saini]

Hi All,

We are sorry for the inconvenience caused by this issue. I am glad to inform you all that the issue has been resolved with Illustrator v26.4.1 or above.

I am able to see "Main parameters" and 'Position' on MacBook Pro M1 Max.

Please update and let us know how it goes.

Regards,

Anshul Saini

[CypherPoet]

So far, the only "solution" I've found has been to revert back to Illustrator v26.2.1.

[andressanz]

Hello community, not sure if this will make a difference, but I reported the bug here: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45354793-can-t-...

Do you know of any other portal we can use to make some noise about this? 

[CypherPoet]

Between here and UserVoice, I'm not quite sure where else to raise the issue. Best thing I can think of is continuing to update this thread so that it's more visible on the main community page.

[Doug A Roberts]

You could join prerelease and try the forums/Slack channels.

It's always difficult with a bug they can't replicate or not all users experience, though.

[DanielaVeneziaTextiles]

• Hello, this is happening to me on 2023 27.5.  The properties panel of the 3D menu has disappeared even though I was using it just yesterday.  I have reaf through this entire email chain and did not see a fix.  Now what?

[Anshul_Saini]

Hello @DanielaVeneziaTextiles,

Thank you for reaching out to us about the issue you are facing with the 3D properties panel missing in Illustrator 2023 27.5. We are sorry to hear that and understand that this is causing inconvenience to your workflow.

To resolve this issue, we recommend that you try resetting the Illustrator preferences by following the steps outlined in this help document (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html).

If resetting the preferences does not resolve the issue, please try reinstalling Illustrator to see if that helps. You can also try using an earlier version of Illustrator to see if the issue is specific to the latest version.

If none of the above steps resolve the issue, would you mind confirming the OS version and please check if this is happening in both old or new documents?

We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue for you. Please let us know if you have any further questions or concerns.

Best,

Anshul Saini

[CypherPoet]

Why does resetting preferences seem to be Adobe support’s favorite suggestion? This rarely fixes issues, and if it does, it’s usually by accident because it’s essentially a nuclear option.

Honestly, it’s pretty disrespectful. It always comes off like “Hey, do you have custom preferences that you’ve curated and customized over years of using our software? Well forget about that — just delete them and move on because of this singular issue that I don’t really know how to help with” 😞

[Monika Gause]

---

@CypherPoet  schrieb:

“Hey, do you have custom preferences that you’ve curated and customized over years of using our software? 😞

---

While I can understand your feelings about resetting preferences in general, the "curation of preferences spanning years" just does not happen. Preferences files do not and did never last for such a long time.

The usual procedure is to close the app, rename the preferences folder in the system and then relaunching the app. Your renamed preferences folder can be reanamed back when it did not help.

Also it is always a good idea to backup the preferences after having set them up. So in case of a crash you can restore them easily.

[Anshul_Saini]

Hi @CypherPoet,

I understand your frustration. Resetting preferences can sometimes be a helpful troubleshooting step to eliminate the possibility of preferences causing issues. Still, I agree that it should not be the go-to solution for every problem.

As Monika suggested, it's a good idea to back up the preferences folder before resetting preferences. Then later, you can replace inside folders one by one to check which preferences folder is causing the issue.

Regarding your issue, can you please provide more information you are facing in the 3D properties panel?

Please confirm the exact version of OS & Illustrator and share a screenshot of the 3D panel.

This will help us better understand the issue and provide more targeted troubleshooting suggestions.

Best,

Anshul Saini