So Illustrator crashed and then it cannot recover the files that were open and crashes again. Is that the case?
Do you need to recover the files or do you have a backup?
Yes, I got this error with every file I open ...
Do you need to recover any files?
If not: try and reset the preferences.
This will erase your settings.
You might want to rename the preferences folder to prevent that.
No they are all saved on my OneDrive.
I'm trying it .. thanks.
Why are you showing that plist?
Illustrator preferences are in your user folder inside the Preferences folder.
To reset them and wipe everything: Press Alt+Shift+Cmd when launching Illustrator
You might want to contact Customer Care to have them take a look at the mess.
I will do that. thank you.
I've got help from Adobe. They tried to help me twice, they called me yesterday and we tried to solve the problem. But they can't find it yet.. They will update me if they have a solution.
Hmmm, that's not nice. I've you go to > illustrator > preferences > performance > there you see GPU Performance > uncheck this.
Does this work then?
That's what they did to my illustrator. But on my MacBook Pro it works perfect, but not on my iMac.
Oh, it's back to normal. Thank you very much.
you are welcome!
That's how they fixed it with me. It's a quick fix till they find a better solution. 😉
Glad to hear that the problem was resolved. Can you also try updating to macOS 12.4 and re-enable GPU Performance to check if the problem persists?
Looking forward to your response.