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I can't open the illustrator beta, the application gives an error

New Here ,
Aug 24, 2023 Aug 24, 2023

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Ekran görüntüsü 2023-08-24 142819.pngEkran görüntüsü 2023-08-24 142852.png

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Adobe
Adobe Employee ,
Aug 25, 2023 Aug 25, 2023

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Hello @Recep Furkan318245124ysx,

 

I understand your frustration with Illustrator Beta not launching. I'm here to assist you in resolving this matter. We released a new beta, v28.0.0.10 today. You can manually try updating to this version from the Creative Cloud desktop app and see if it resolves the issue.

 

If that doesn't help, would you mind confirming the OS version and other system details? Also, please confirm whether the public (GA) version of Illustrator is working.

 

If the issue still remains, don't hesitate to reach out for further assistance. We're here to help!

 

Best regards,

Anshul Saini

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New Here ,
Sep 03, 2023 Sep 03, 2023

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the problem still continues

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Community Expert ,
Sep 03, 2023 Sep 03, 2023

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@Recep Furkan318245124ysx  schrieb:

the problem still continues


 

Please tell us your system and hardware information as has been asked by Anshul. Without that nobody will be able to help you.

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New Here ,
Sep 03, 2023 Sep 03, 2023

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Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz 

16gb ram

gtx1650ti

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Thank you for providing additional information, @Recep Furkan318245124ysx. We've just released Ai beta v28.0.30 today. You can update this by opening the Creative Cloud Desktop App, going to the Apps > "Updates" section, and clicking the "Check for Updates" button.

Anshul_Saini_0-1693865202369.png

 

If this doesn't help, could you please share the logs via DM using the steps in this article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)? These logs can provide valuable insights into what might be causing the error and help us diagnose the problem more effectively.

 

Also, @Junior Rocha has confirmed in another post that the issue is only happening with the Brazilian Portuguese version or regional locale version of Illustrator. Uninstalling it and then fresh reinstalling the English version of Illustrator works fine on his machine.

 

Feel free to reach out if you have any further questions or need further help. We're here to assist you.

 

Best,

Anshul Saini

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