I can´t "invite to edit", or have a share button

[priscilla23263146ywdl]

I have an enterprise plan accountt with some collegues, and i have a problem with sharing  work... we have the same version of adobe in illustrator, but the problem it's that i can't "Invite to edit" and they can... they also have the share button in their illustrators corners

while i don't 

I've tried... upgrating adobe illustrator, upgrating creative cloud, logout and login accounts, and they tried to share their work with me, but when i open it, it stays like this 

i also noticed that any collaboration they can do in another apps like premier, etc... i can't...
We have some work we need to do, how can i solve this problem.. i repeat.. we work under the same enterprise plan, and have the same version of apps 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Monika Gause]

Did you already contact the IT admin that manages the plan for you? Is there something they can adjust on their side?