I can't save to creative cloud

[Genevieve McGechie]

Hi, I'm trying to save an illustrator document to Adobe Creative Cloud (I have a backup saved on my desktop, but obviously would like to save to creative cloud too so it auto-saves, I can share etc), but it won't let me do it?

It just says auto save has been disabled for this document please save it manually. But when I click save or save as and try to save it, it won't let me. I went into the auto save settings and it is enabled for every few minutes, so its definitely on. Can someone help me figure out how I can save it to Creative Cloud please?

[Ton Frederiks]

Did you try to save it first locally and than a Save As as a cloud version?

[Genevieve McGechie]

Yes, I did!--
Many thanks,
Genevieve McGechie
Social Media Manager and Founder
Social Garnish
(Personal details removed by moderator).

[Monika Gause]

But when I click save or save as and try to save it, it won't let me.

By @Genevieve McGechie

Exactly what are you doing step by step?

Select "Save as" from the menu?

[Genevieve McGechie]

Hi, I did a screen recording of my steps on the original post!

[Ton Frederiks]

In you screenrecording you did not Save the unsaved document first, but went directly to a Save As...

[Monika Gause]

Click "Ony your computer" in the dialog box to save on your computer.

[marliton]

Hi. Maybe these links can be helpful:

• https://helpx.adobe.com/illustrator/how-to/access-edit-cloud-documents.html
• https://helpx.adobe.com/illustrator/using/cloud-documents.html

[Anshul_Saini]

Hi @Genevieve McGechie,

We are sorry for the trouble. In addition to Ton & Monika's suggestion, you may manually drag & drop the Ai document in the Creative Cloud Desktop app under the File section > Your Files. By doing this, it will get converted to an Illustrator Cloud Document and will have all the functionality of a Cloud document.

If this doesn't work, would you mind sharing a couple of details like:

• The exact version of OS,  Illustrator & Creative Cloud Desktop app.
• Is the issue related to this specific document? If yes, would you mind sharing this document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/creative-cloud/help/share.html) and share the download link here or via DM with me.

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini