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I can't save to creative cloud

New Here ,
Oct 04, 2022 Oct 04, 2022

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Hi, I'm trying to save an illustrator document to Adobe Creative Cloud (I have a backup saved on my desktop, but obviously would like to save to creative cloud too so it auto-saves, I can share etc), but it won't let me do it?

 

It just says auto save has been disabled for this document please save it manually. But when I click save or save as and try to save it, it won't let me. I went into the auto save settings and it is enabled for every few minutes, so its definitely on. Can someone help me figure out how I can save it to Creative Cloud please?

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How to , Import and export , Sync and storage

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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Did you try to save it first locally and than a Save As as a cloud version?

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New Here ,
Oct 04, 2022 Oct 04, 2022

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Yes, I did!--
Many thanks,
Genevieve McGechie
Social Media Manager and Founder
Social Garnish
(Personal details removed by moderator).

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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quote

But when I click save or save as and try to save it, it won't let me.


By @Genevieve McGechie

 

Exactly what are you doing step by step?

Select "Save as" from the menu?

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New Here ,
Oct 04, 2022 Oct 04, 2022

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Hi, I did a screen recording of my steps on the original post!

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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In you screenrecording you did not Save the unsaved document first, but went directly to a Save As...

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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Click "Ony your computer" in the dialog box to save on your computer.

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Community Expert ,
Oct 04, 2022 Oct 04, 2022

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Adobe Employee ,
Oct 05, 2022 Oct 05, 2022

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Hi @Genevieve McGechie,

 

We are sorry for the trouble. In addition to Ton & Monika's suggestion, you may manually drag & drop the Ai document in the Creative Cloud Desktop app under the File section > Your Files. By doing this, it will get converted to an Illustrator Cloud Document and will have all the functionality of a Cloud document.

Anshul_Saini_0-1664984333363.png

 

If this doesn't work, would you mind sharing a couple of details like:

  • The exact version of OS,  Illustrator & Creative Cloud Desktop app.
  • Is the issue related to this specific document? If yes, would you mind sharing this document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/creative-cloud/help/share.html) and share the download link here or via DM with me.

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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