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I cannot sign in to Illustrator on my iPad

New Here ,
May 12, 2024 May 12, 2024

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I am using a student account and when I sign in using adobe id, I'm sent back to the same sign in screen. I have tried linking this email to my Apple ID and signing in through Apple ID, but it creates a personal account without the subscription. I need Illustrator for my assignments and I would like to do it on my iPad. 

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Bug , How-to

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Adobe
Adobe Employee ,
May 15, 2024 May 15, 2024

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Hello @lim TAMAE37296501p4kl,

We understand that technical issues can be frustrating. To get help, kindly contact your admin (https://adobe.ly/3V2woVi) and ask them to create a ticket through the Admin Console (https://adobe.ly/3ULdxwK). We'd be able to assist you faster this way.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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