I cannot use smart guides to create snap to point

[madeline_1602]

I've been seeing multiple responses here regarding how to make Smart Guides to work, nevertheless mine still doesn't work. I tried everyting, smart guides is on, snap to point is on, snap to pixel tried it on and off, in preferences I already verify everything, alingment guides is on, snapping tolerance set to 1 pt.... I don't know what else to do, please I AM DESPERATE TO MAKE THIS WORK IT'S SO BAD WITHOUT IT. Thank you!

[Anubhav M]

Hello @madeline_1602,

Sorry to hear about your experience with Smart Guides. Would you mind confirming the OS/Illustrator version and sharing a screen recording of your workflow and the problem, so we can better assist you?

Looking forward to hearing from you.

Anubhav

[Monika Gause]

Is Snap to grid off? It needs to be.

If you can't share a video, please tell us exactly what you want to align where?

[Monika Gause]

yes.

But can you please show what exactly does not work when aligning?

[madeline_1602]

Here it is, maybe I don't know how it works, but I tried to snap it to the circle and it doesn't.

https://youtu.be/LAtwMDFJlg4

[Anubhav M]

Hello @madeline_1602,

Thanks for sharing the screen recording. I tried replicating this behavior but was unable to. Would you mind trying to reset Illustrator's preferences as described in this article (https://adobe.ly/40xo4QX) and checking if it helps?

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.

Looking forward to hearing from you.

Anubhav