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Which version of Illustrator is it?
Please check the install process for Windows - did you follow it to the letter?
You could also try this: https://support.wacom.com/hc/en-us/articles/4412354228631-Why-is-pressure-not-working-in-Adobe-Illustrator-on-Windows-
wacom ctl 472 windows 10
You could also try this: https://support.wacom.com/hc/en-us/articles/4412354228631-Why-is-pressure-not-working-in-Adobe-Illus...