I'm unable to initialize my library

[KenMafli]

Hello,

I've been unable to initialize my library in AI for the last week. I've followed all the steps in this article with no luck:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

I have a Macbook Pro, macOS: 13.1 (22C65).

Anyone else encounter this issue lately?

[kglad]

<moved from cc services>

[Mike_Gondek]

I did and numerous attempts of flushing the cache files in prefs did not work. Happned after upgrading to Moterey. I restarted my OS and that resolved the issues.

You can also resintall the library

[KenMafli · Accepted solution]

Hey Mike, While reinstalling the library didn't work (the reinstall libraries dmg seems to be corrupt for Mac), it made me think I should uninstall and reinstall Creative Cloud — and that did the trick! I appreciate you helping me think it through!

[Mike_Gondek]

Glad you got this resolved, for my part you are welcome.