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I'm unable to initialize my library

Explorer ,
May 31, 2023 May 31, 2023

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Hello,

 

I've been unable to initialize my library in AI for the last week. I've followed all the steps in this article with no luck:

 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

 

I have a Macbook Pro, macOS: 13.1 (22C65).

Anyone else encounter this issue lately?

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Bug , Sync and storage

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Explorer , Jun 01, 2023 Jun 01, 2023

Hey Mike, While reinstalling the library didn't work (the reinstall libraries dmg seems to be corrupt for Mac), it made me think I should uninstall and reinstall Creative Cloud — and that did the trick! I appreciate you helping me think it through!

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Community Expert ,
May 31, 2023 May 31, 2023

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<moved from cc services>

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Community Expert ,
May 31, 2023 May 31, 2023

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I did and numerous attempts of flushing the cache files in prefs did not work. Happned after upgrading to Moterey. I restarted my OS and that resolved the issues.

 

You can also resintall the library

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Explorer ,
Jun 01, 2023 Jun 01, 2023

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Hey Mike, While reinstalling the library didn't work (the reinstall libraries dmg seems to be corrupt for Mac), it made me think I should uninstall and reinstall Creative Cloud — and that did the trick! I appreciate you helping me think it through!

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Community Expert ,
Jun 09, 2023 Jun 09, 2023

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Glad you got this resolved, for my part you are welcome.

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