iki gün önce her ıllustratoru her başlattığımda böyle bir sekmeyle karşılaşıyorum nedir?

[Mercanlar3]

[Monika Gause]

Please write down the text of the alert so we can use translation on it.

[Mercanlar3]

sistem uyumsuzluk raporu

video NVIDIA GeForce RTX 4050 Laptop GPU Desteklenmeyen video sürücüsü

[Monika Gause]

Illustrator does not work with Gaming drivers. Can you install a Studio driver for the card?

And also: please check out what Anshul wrote.

[Anubhav M]

Hello @Mercanlar3,

Thanks for sharing the details. I am unable to access the link as it is private. Can you reshare the AiSniffer file and the System Report after making the link public, so I can check it with the team?

Looking forward to hearing from you.

Anubhav

[Anshul_Saini]

Hello @Mercanlar3,

I am sorry to hear about your experience. Would you mind sharing some more information to be able to help you with this scenario:

Would you mind sharing a couple of log files:

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Please upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

Looking forward to hearing from you.

Best,

Anshul Saini