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Please write down the text of the alert so we can use translation on it.
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sistem uyumsuzluk raporu
video NVIDIA GeForce RTX 4050 Laptop GPU Desteklenmeyen video sürücüsü
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Illustrator does not work with Gaming drivers. Can you install a Studio driver for the card?
And also: please check out what Anshul wrote.
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Hello @Mercanlar3,
Thanks for sharing the details. I am unable to access the link as it is private. Can you reshare the AiSniffer file and the System Report after making the link public, so I can check it with the team?
Looking forward to hearing from you.
Anubhav
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Hello @Mercanlar3,
I am sorry to hear about your experience. Would you mind sharing some more information to be able to help you with this scenario:
Would you mind sharing a couple of log files:
1. AiSniffer file:
- Close all Adobe applications.
- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location:
%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\
2. For the System Report, kindly follow these steps:
- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window
- Type "msinfo32" in the Open field and left-click OK
- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)
- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.
Please upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.
Looking forward to hearing from you.
Best,
Anshul Saini