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iki gün önce her ıllustratoru her başlattığımda böyle bir sekmeyle karşılaşıyorum nedir?

New Here ,
Oct 02, 2024 Oct 02, 2024

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Mercanlar3_0-1727869512857.png

 

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How-to , Third party plugins

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Adobe
Community Expert ,
Oct 02, 2024 Oct 02, 2024

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Please write down the text of the alert so we can use translation on it.

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New Here ,
Oct 02, 2024 Oct 02, 2024

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sistem uyumsuzluk raporu

video NVIDIA GeForce RTX 4050 Laptop GPU Desteklenmeyen video sürücüsü

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Community Expert ,
Oct 03, 2024 Oct 03, 2024

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Illustrator does not work with Gaming drivers. Can you install a Studio driver for the card?

 

And also: please check out what Anshul wrote.

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Adobe Employee ,
Oct 03, 2024 Oct 03, 2024

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Hello @Mercanlar3,

Thanks for sharing the details. I am unable to access the link as it is private. Can you reshare the AiSniffer file and the System Report after making the link public, so I can check it with the team?

Looking forward to hearing from you.

Anubhav

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Adobe Employee ,
Oct 02, 2024 Oct 02, 2024

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Hello @Mercanlar3,

I am sorry to hear about your experience. Would you mind sharing some more information to be able to help you with this scenario:


Would you mind sharing a couple of log files:

 

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

 

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

 

Please upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

 

Looking forward to hearing from you.

 

Best,

Anshul Saini

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