Illistrator curent on line version

[Lisa25326804na82]

"load Library failed with error 126; the specific model could not be found"

My Illistrator will not boot up. shows this error message when thrying to open.

I have ran window scan, and updated the illistrator.

i am al a loss.

I am paying for something I can not use?

Can any one help?

[Monika Gause]

Please tell us your hardware, version and system?

Did it ever work?

Did you check out this: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html?promoid=Z662FS34&m...