Illistrator dont want to open

New Here ,
Jun 09, 2022 Jun 09, 2022

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Good day,

When I open Illistratot it gives the following message, Sorry, Illistratot has encountered a problem and needs to close.

Ihave reset credentials but the problem persists.

Can anyone please assist?

 

KInd Regards

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correct answers 1 Correct answer

Adobe Employee , Jun 10, 2022 Jun 10, 2022
Hello @jamesm75858333, Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations. Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. Looking forward...

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Adobe Community Professional ,
Jun 10, 2022 Jun 10, 2022

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Which version, which system?

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New Here ,
Jun 22, 2022 Jun 22, 2022

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Thank you for Your help, I had to un install and reinstall and then liistrator worked correctly 

 

Kind Regards 

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Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

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Hello @jamesm75858333,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

 

Note: Marking correct for visibility.

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